Dial ‘S’ For Stupid
(I work for a well-known cable company that offers home phone, Internet, and cable TV. After normal greeting and verifying customer info:)
Customer: “Please help me; I don’t have a dial tone and I need to make a phone call.”
(I look at the phone info and see that it is currently being used. I look at the caller ID and realize it matches the customer’s telephone number.)
Me: “Sir, are you calling from your phone right now?”
Customer: “Well, yes, how else would I be talking to you?”
Me: “Sir, if you do not have a dial tone how did you call me from the phone?”
Customer: “Well, I don’t remember!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
