Diagnostics Without Prognostication Equals Hysterics Without Pacification

| Working | April 28, 2013

(The internet isn’t working in the building. My coworker is trying to fix the problem when I receive this call.)

Secretary: “The internet isn’t working!”

Me: “We know. We are trying to fix the problem right now.”

Secretary: “Can you tell me when it is going to work again?”

Me: “Sorry, but no, we are not sure where is the source of the problem. However, we are doing everything we can to solve the problem as soon as possible.”

Secretary: “But tell me when it’s going to work again.”

Me: “I don’t know. It can’t be long.”

Secretary: “I need to know when the internet is going to be working. Why don’t you tell me?”

Me: “I can’t tell you because if the problem isn’t solved, you are going to call us again asking why it is still not working. Please be patient.”

Secretary: “Tell me when the internet is going to work again!”

Me: “…The internet is coming back in five minutes.”

Secretary: “Really?”

Me: “No. I don’t know when the service will be back.”

Secretary: “Why you didn’t tell me that from the beginning?!”

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