Diagnosis: Stupid

I am working at the switchboard in a hospital. I get the following call.

Caller: “Hi, I had an appointment in radio… rad… radio… radioooo-graph today.”

I don’t bother to correct them.

Me: “That sounds like something in diagnostic imaging. Would you like me to connect you?” 

Caller: “No, I need…”

And then they proceed to struggle with the pronunciation of “radiography” again.

They eventually spell out the word on their sheet: “radiography”.

Me: “Okay, that would be in diagnostic imaging, then. Would you like me to transfer you?”

Caller: “No. I need radiography.”

Me: “That is in diagnostic imaging. If that isn’t where you want to be transferred, I’m not sure where to send you.”

Caller: “I need radiography.”

Me: *Trying again* “That is in diagnostic imaging. Would you like me to connect you?”

Caller: “No, that’s okay. I’ll try again tomorrow. Thank you!”

Me: “…”