Dia-Path-etic
(My family and I have gone into an unfamiliar cafe for a light lunch. My dad and I order toasted sandwiches; my mum orders an ordinary cold sandwich. After 10 minutes mum’s sandwich comes, but no toasties. A few minutes later my dad catches the server’s attention:)
Dad: *in a jocular tone* “Hi, we’re still waiting for two toasted sandwiches. You haven’t forgotten us, have you?”
Server: *angrily* “We’re very BUSY!”
(Five more minutes go by. Mum has finished her sandwich, but I and dad haven’t got our food. The server comes towards us with a toasted sandwich, but serves it to the woman at the next table.)
Me: *to server* “Excuse me, we’ve been waiting for about 15 minutes. My mum’s finished her food, and we still haven’t had ours. I notice you’ve served that lady who came in after us. Has something gone wrong?”
Woman At Next Table: “I have type one diabetes! I HAVE to eat now. How DARE you complain when I HAVE to eat something before I lapse into a coma!”
Me: “You have type one diabetes? Me, too. And what you’re eating won’t help you if you’re worried about lapsing into a coma. You need something sweet, not a savoury sandwich. Please don’t make our condition an excuse for bad manners. Nobody was talking to you, anyway.”
Question of the Week
Have you ever served a bad customer who got what they deserved?