Desperate Times Call For Half-Hearted Measures
Me: “Three items? Here’s your fitting room, let me know if you need a hand.”
(The customer goes in, stands there for five minutes and searches the fitting room.)
Customer: “There’s no mirror.”
Me: “Nope, but as you can see there’s a mirror right outside.”
Customer: “That won’t do. Can I have the handicap room, please?”
(The handicap room is a larger room with a bench and mirrors.)
Me: “I’m sorry… that’s reserved for customers with wheelchairs and strollers.”
Customer: “But I want it.”
Me: “Sorry, it’s a store policy… Obviously, someone with a stroller or a wheelchair can’t fit in a normal fitting room, so we have to keep that one free.”
(The customer lifts one arm, laden with jeans and shopping bags. She waves it around, and points to it with her other arm.)
Customer: “…but, my arm is broken!”
This story is included in our Wheelchairs Versus Ableism roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
