They Deserve To Be Locked Up In A Cell
(A mobile customer calls in to check if her bill is due.)
Me: “I can definitely check to see if your mobile bill is due. I’ll just need the cell phone number, please.”
Customer: *gives me the number*
Me: “Okay, I searched that number and it’s not bringing up any results. Is this for your mobile account?”
Customer: “That’s the correct number. I only have one number.”
Me: “So, the number is [number]?”
Customer: “Yes!”
Me: “I’m sorry, but it doesn’t appear that this number is with our cellular services.”
Customer: “Well, no, it wouldn’t be. It’s my home number. My cell number is [other number].”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.