Demo-lition
(A client calls in wanting a demo ASAP, at a time that we are super busy and I’m booking dates months in advance. I manage to find a date on short notice but it has to be morning so the engineer can miss a 300-mile drive at rush hour.)
Me: “I’m ringing about the demo next week. I messaged you about finishing before 1:00 pm?”
Customer: “No, that is unacceptable, and I will not be attending. This has been booked for four weeks and suddenly, you’re changing it!
Me: “I’m sorry but we booked this last week, and two days later, I informed you that we would need it to be in the morning.”
Customer: “Well, I won’t be there. We will have to ‘shelve’ it.”
(I start to think he is bluffing.)
Me: “Okay, well, I will cancel the appointment and try to book another time. Sorry that we couldn’t help you. Goodbye.” *click*
(I tell my boss later that I have cancelled an opportunity and he tells me:)
Boss: “Good. He sounded like a d**k.”
Question of the Week
Have you ever served a bad customer who got what they deserved?