Demands Are In The Clouds
Customer: “I would like to send a pallet on an overnight service.”
Me: “That’s not a problem, sir; we can pick that up this afternoon.”
Customer: “I want it to go on the airplane.”
Me: “Sorry, sir. Due to the size of the item it will be traveling on the truck, but it will still get there for delivery tomorrow.”
Customer: “No. I want an air service, not road!”
Me: “Sir, we provide an overnight and off peak service. How it gets there is irrelevant. Your item will still be received tomorrow.”
Customer: “NO, I NEED IT THERE TOMORROW! IT HAS TO GO ON THE AIRPLANE!”
Me: “Sir, your item will not physically fit on the small aircraft we use, but it will have no problems getting to its destination overnight by road.”
Customer: “NO, YOU ARE NOT LISTENING! I NEED IT THERE TOMORROW! IT HAS TO GO ON THE AIRPLANE!”
Me: “Sir, it WILL get there tomorrow. It will just be traveling by truck. Like I said before, we supply an overnight service. It gets there however it can for next day delivery.”
Customer: “BUT I WANT IT TO GO ON THE AIRPLANE SO IT GETS DELIVERED TOMORROW!”
Me: *head desk*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
