Demanding Special Treatment

, , | Right | January 10, 2021

I’ve only been on the job here for a few weeks, so I am fairly new to the items and discounts being sold. An elderly lady with a young boy about my age — sixteen — comes walking in. They walk right up to me.

Customer: “What’s that special you have on the window there?”

I don’t really know which one she is talking about; there are three different specials.

Me: “Which special were you referring to?”

The lady sighs very dramatically.

Customer: “The special, you should know. You work here!”

I start listing the specials’ names.

Me: “There’s a two-for-one chicken sandwich with a purcha—”

Before I can finish, the lady pipes up.

Customer: “Are you stupid? Can’t you use some parts of your brain right? I… want… the… special!”

The other customers in line are all silent.

Me: “Okay, let me take your order, then. What would you like? Be specific, please.”

She slams her hand down hard on the counter.

Customer: “Chicken nuggets! You should know the special!”

Me: “Okay, how many would you like? Two ten-pieces for one deal, or two spicy chi—”

Customer: “Get me your manager. I’m done dealing with incompetent children.”

I smile my hardest smile and swallow a lump forming in my throat. I’m confrontational usually, but I’m at work, so I can’t be. Her son has hidden behind a wall and hasn’t been back due to his embarrassing family member. I get the manager.

Manager: “Hi. What seems to be the problem?”

Customer: “Your employee can’t do her job right, that’s what’s the problem. She should be fired for treating me that way!”

I am standing right behind my manager. I scoff but keep it to myself.

Manager: “Well, all righty, it says here you want chicken nuggets, the special. How many would you like?”

The lady’s face goes into a full-blown rage.

Customer: “WHY THE F*** DO YOU KEEP ASKING?! Just give me my f****** nugs! I’m starving and in a hurry!”

A customer from behind pipes up.

Other Customer: “You’re not the only one who is late! Get a move on.”

The lady grabs a cup from over the counter — denting a few in the process — and fills it up with soda.

Me: “Um, ma’am, you’re going to have to pay for that.”

Customer: “The h*** I will! And shut the f*** up, you! You’re nothing but trouble.”

She then took her drink and left, her son running after her.  A person in line apologized for not sticking up for me and told my manager how polite I was being and that the lady was insane.

I wasn’t in trouble, but I quit three weeks later due to another insane customer.

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