Demand A Battery Of Tests ASAP
(A customer comes to pick up a phone they had dropped off for repair.)
Customer: “I’m so glad it is working! What was the problem?”
Me: “It just needed to be charged.”
Customer: “No, it was fully charged Friday and then just died. There must be something else wrong with it. Please look at it further.”
Me: “Well, I did. The battery was at 0%; in fact, you still will need to charge it for quite a while. It is working, though.”
Customer: “No, you keep it and keep looking.” *leaves*
(The customer comes back two hours later. A coworker handles it.)
Customer: “So is it okay?”
Coworker: “Yes, it turns out there was a problem with the phone’s N.R.G. We have corrected it.”
Customer: “So that explains it!”
This story is part of the Choose-Your-Battles roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?