Delivering Their Unjust Desserts

, , , , , | Right | June 25, 2018

(The company I work for has put out a special where you can order a large, one-topping pizza and get a free dessert. We advertise this special heavily, complete with a fuzzy chocolate square mascot in the commercials. After arriving at a delivery on the other side of the next town over…)

Me: “Hi there! Here is your order. It’s going to be [total].”

(The customer gives me a sour look and turns away to get the money, leaving me on her doorstep holding the order and waiting. After coming back and giving me exact change — ugh — she takes the food off my hands.)

Me: “Thank you very much. Have a nice day.”

Customer: “Where’s my [dessert item]?”

Me: “Excuse me? I’m sorry; did I forget something?”

(I take a moment to look at the order slip and make sure I handed her all of the items.)

Me: “This looks like everything I was sent out with. Are you sure you asked for it when you ordered?”

Customer: “I didn’t ask for it. They’re supposed to be free, when you order a large pizza.”

Me: *internal eye twitch* “I’m sorry. It is free, but you need to order it. I don’t have a way to keep them in the car, and we can’t bring them out if you don’t let us know you want them.”

Customer: “The commercial said they were free.”

Me: “They areā€¦ but you have to ask for them.”

Customer: “You should just bring them to me. I shouldn’t have to ask.”

Me: *now internally screaming* “I’m sorry, ma’am. Like I said, I don’t keep any in my car. I’ll let management know about your concerns when I get back.”

Customer: “What am I supposed to do about my [dessert]?”

Me: “Make sure you ask for it next time?”

(I eventually left and got back to my store, only to hear that she called back and complained about not getting her dessert like the commercial. I had to drive back out to drop it off, for free. The sad part was that while this special ran, I had at least one incident like this a night.)

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