Delivering The Fact That He’s A Cheapskate

, , , , | Right | March 18, 2020

(We sell technical equipment to other companies. One customer bought the cheapest item we have and didn’t pay for training, IT equipment, support, or installation, but is still demanding the item to be hand-delivered. After several changes to the delivery date, I personally hand-deliver the item; it takes me four hours on public transport.)

Me: “Sign here, please.”

Customer: “Whoa, you can’t just dump that on me; what am I supposed to do with it?”

Me: “Sorry, your company only paid for delivery.” *motions again for him to sign*

Customer: “Where’s the installation helpline number, then?”

Me: “No helpline; we offered installation but it was refused. You can call the office and someone might be able to help; it is pretty easy to do.”

Customer: “I don’t know about this. I think you should do it. I’m going to have to talk to my boss.”

Me: “Look, my taxi is waiting and I would very much like to get home before dark. Even if your boss wants to pay for installation now, I can’t physically do anything without getting back to the office first.”

Customer: “Fine, whatever!”

(I got my signature and eventually made it back to the office. It turns out that the customer I was speaking to was the one that refused to pay for any of the extras and tried several times to get bits for free.)

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