(A customer comes up to my register in the morning, a little bit after opening. The guy who does the ordering is standing next to me.)
Customer: “I got a call that my dog food was here.”
Me: “Sure thing. Did you know which food you ordered?”
Customer: “It’s dog food.”
Me: “Okay, can you describe the package?
Customer: “It’s in a can.”
Me: “Okay, about how long ago did you place the order?”
Customer: “Two days ago. I was told it would be in seven days from now, but it came in yesterday. Why did it come in yesterday?”
Me: “I’m sorry, sir. We really have no control when the orders come in. It’s up to the distributor.
(At this poin,t my coworker has found his food and I ring him up.)
Customer: “I really don’t understand why it would be here so soon when I was told seven days. It’s too soon for this to come in. Why would you say seven days? Oh, and can I get a discount for it being here so soon?”
Me: “I’m sorry, sir. We can’t do that.”
Customer: “Well, it shouldn’t have been here this soon!”