Deliver Us From Stupidity
Me: “Hi, thank you for calling [Pizza Chain]. How may I help you?”
Customer: “Yeah, I ordered a pizza two hours ago and it still hasn’t arrived.”
Me: “I am sorry about that, sir. Can I get your phone number? We can see what happened.”
(The customer gives me the phone number.)
Me: “I’m sorry, sir, but it appears your order was placed for carryout.”
Customer: “Oh, I don’t understand what that means.”
Me: “Well, it means you need to actually come down to the store and pick it up.”
Customer: “Oh, I thought it meant you would carry it out to me.”
Me: “No, sir, that would be delivery. Would you like me to switch it to delivery for you?
Customer: “What does that mean?”
Did you find this story on our Delivery Driver roundup?
Question of the Week
Have you ever met a customer who thought the world revolved around them?
