It’s A Deli-cate Matter

, , , , | Working | October 5, 2017

(Our deli has struggled for months with an increasingly bad staffing issue. We are just about to get a new assistant manager. The scheduling on this particular day, a Sunday, is so awful, that our last coworker, an elderly lady, is forced to stay by herself and take care of all the cleaning while still dealing with customers, since we’re not allowed to stay late, and everyone else leaves too early for any major cleaning to be done. As I’m just about leaving, the deli’s phone rings.)

Me: “[Deli], how can I help you?”

Manager: “Hi, can you cook a pizza for [Manager #2]?”

Me: “I’m so sorry, but I’m about to leave making, [Coworker] the only one back here, and she’s busy with customers and all the cleaning, too. I really don’t think she’ll have time.”

Manager: “But it’s for [Manager #2]. Can you just write that down?”

Me: “Uh… sure.”

(I put the phone down and relay the request to my coworker, who just confirms that there’s no way she’ll have time to cook and prepare a pizza. As I’m walking to the time clock, I see the manager that requested the pizza. Since she isn’t the one who called for the pizza, I decide to tell her my coworker will be unable to cook the pizza.)

Manager #2: “What? I don’t understand! Why can’t she just cook a pizza? I’m the customer, here. All she has to do is cook it; why is that so hard?”

(Suddenly, the our new assistant manager turns the corner.)

Assistant Manager: “Maybe because they only scheduled THREE people in the deli, all day, ON A D*** SUNDAY!”

(With that, [Manager #2] quieted right down. Suddenly, I had faith that maybe, with a new understanding leader, things might be okay.)

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