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Deleted The Internet!

, , , | Right | October 21, 2021

A patron comes in to pick up a book he requested, and while I’m checking it out to him, he asks if I can help him with a computer question.

Patron: “My wife asked me to log out of our online accounts, but I deleted the Internet instead! Now when I close my email, the whole thing goes away.”

Me: “That sounds frustrating! Can you describe to me how you usually log in to your email, and I’ll see if I can figure out the issue?”

Patron: “What’s the second half of Google? Well, I always just type in ‘Yahoo’ and it comes right up, but I can’t even find the picture anymore.”

Me: *Racking my brain* “The second half of Google… Google search engine? Yahoo mail…”

Patron: “Luckily, my wife has a backup option. Now instead of the circle, she clicks on the one with the E, but I want the old one back.”

Me: “Oh! You use Google Chrome! Can you tell me, was the circle logo down here on the bottom of your screen—” *shows him the taskbar on my own computer* “—and now it isn’t there anymore?”

Patron: “Yes! I deleted it! How do I get it back?”

I wrote out the steps for pinning an app to the taskbar and demonstrated it a couple of times for him. He left, confident that he could emulate the steps on his own computer, and I considered the interaction a riddle well solved!