Delayed Reaction
Passenger: “Why is there nobody to inform me about the delay?! I came all the way from San Francisco and now that I’m here you tell me there is a delay!”
Me: “Sir, some people sign up for email alert from the airport or the airlines for possible delays.”
Passenger: “Who are those ‘some people’?! I talked to everyone here! Nobody knew about the delay before!”
Me: “Sir, those people who have signed up and received an alert wouldn’t even bother to come to the airport. People are here because they did not sign up and did not know there is a delay.”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
