Defeat Of The Couponator
I am checking out customers at the register. We usually keep a stack of sales papers by the front door that have coupons in them for the customers but we have run out of them today.
Customer: “Do you have any coupons here that I can use?”
Me: “No, unfortunately, we are all out of them. But there is an app you can download on your smartphone that has scannable coupons every day. It’s free to download.”
Customer: *Very disgusted* “No! I don’t wanna fool with that. I want the real coupons.”
Me: “I’m sorry, ma’am. But the coupons you can get on your phone are the same ones we usually have in the sales paper. We just ran out of them today.”
Customer: “You know, that is very discouraging. You should talk to a manager about that!”
I am already checking the next person out.
Me: “Pardon me?”
Customer: “I said you should talk to a manager about that. It’s very bad practice!”
The manager happens to be standing right next to me.
Manager: “I’m a manager; is there a problem I can help you with?”
Customer: *Shakes head in defeat* “No, no. Never mind.”
She walked away frowning and grumbling.
Related:
The Couponator 19: Fast Food & Furious
The Couponator 18: The Digital Revolution
The Couponator 17: Attack Of The “Programmer”
The Couponator 16: Enter The Entree
The Couponator 15: The Transaction Void
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
