Deep Pan-ic!

, , | Right | May 31, 2017

(I work at a franchise pizza restaurant in my home town. It is a strictly delivery/carry-out place, and we tend to get pretty busy towards the end of the week. I usually work at the cut table, which is in full view of the counter. A particularly peeved looking customer walks in.)

Customer: “Hey! Somebody help me here; I’m already late!”

Manager: “So sorry, sir. I’ll be right with you.”

(He rings him up, and informs him his pizza will be ready momentarily. The customer huffs and stands by the wall to wait. I’m quickly and efficiently working the cut table, trying to keep up with two ovens. I come to the customer ‘s order.)

Me: *goes through the usual motions and then finds that the pizza is stuck to the pan* “Oh, no.”

(I frantically separate the pizza from the pan to keep up with the other orders and wind up destroying it in the process. I flip the pizza into the box and immediately yell for a remake. The customer, who saw me the entire time, yells for the manager.)

Manager: “Yes, sir?”

Customer: “I saw that employee cutting my pizza. He’s got a real attitude problem! He got angry, destroyed my pizza, and threw it in a box! I demand you have him reprimanded.”

Manager: “I’m sorry, sir. He wasn’t getting angry. Your pizza was stuck to the pan and he did the best he could with what he had while trying to keep up with the volume of orders still coming out of the ovens. We’re remaking your pizza as you speak. I can give you a store credit for the inconvenience.”

Customer: “I don’t care! I…”

(He continues to be irrational and abusive. At this point, a few of my coworkers I’m good friends with listen in while waiting on their deliveries.)

Me: “How are we coming with that re-make?”

Coworker: “It’s in the oven!”

(Eventually we get him the re-make. He walks out, then comes back in, whereupon he demands the original as well. The manager, sick of dealing with him, agrees. He finally leaves for real.)

Me: *flips off the door*

Coworker #1: “Prick!”

Coworker #2: *gives the universal “up yours” gesture*

Manager: *turns around, sees all of us* “Good riddance! [My Name], you did what you could. That guy had no right to accuse you like that.”

Coworker #1: *lightly punches my arm* “Although you need to work on your attitude problem, mister!”

(We all laughed and continued working. We never saw that customer again.)

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