Decision Making Make Oggwina Confused
Customer: “Hi, I’d like to book in for my photo session.”
Me: “Great, what kind of date were you looking for?”
Customer: “June.”
Me: “Okay, we only book up to two weeks in advance but I can put something on hold for you. What kind of day and time were you looking for?”
Customer: “June, maybe a weekend.”
Me: “Okay, just pick a time and date and I can get that sorted for you.”
Customer: “I find this very unprofessional!”
Me: “…why?”
Customer: “You should show me what dates you have free!”
Me: “Every date and time in June; no one else is booked in yet.”
Customer: *glares at me*
Me: “Do you want to have a look at the diary?”
Customer: “Yes, I think I’d better.”
(I bring her into the office and show her the screen with our June diary on. It is COMPLETELY blank.)
Customer: “So what date can I have?”
Me: “What date do you want?”
(This goes on and on until I finally give her a random date and time.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
