Deciding On Which Managerial Post Is Splitting Pink Hairs
(I have bubblegum pink hair. I manage two stores in the general area, and I am an assistant district manager. Our products are quite pricey, so we tend to have ‘higher end’ customers.)
Me: “Welcome to [Company]. How can I help you?”
Customer: “What the h*** is wrong with your head?!”
Me: “I’m not sure. Is there anything I can help you find?”
Customer: “H***, no! You should be ashamed of that hair color!”
Me: “I’m quite sorry, but, again, do you need any help?”
Customer: “Your hair is obscene! Let me talk to your manager!”
Me: “I am the manager, ma’am.”
Customer: “What?! Fine, you smarta** b****! Let me talk to YOUR manager!”
(I calmly bend down and switch to my ‘assistant district manager’ tag, and face the customer again.)
Me: “All right. How can I help you?”
(The customer turned red and she left without a word.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
