Dealing With Ignorance Is A Lottery
(I run a lottery pool at work and buy tickets every week. The lottery that we buy tickets for has a draw twice a week. For simplicity’s sake, I like to get one ticket that covers both draws. This happens almost every time I go to buy one.)
Me: “I’d like a ticket for [Lottery], please, for the next two draws.”
Clerk: “Huh?”
Me: “I’d like a ticket that has the same number for both the Wednesday and the Saturday draw.”
Clerk: “Then you want two tickets.”
Me: “No. Two tickets would be two different numbers. I want just one ticket for both draws.”
Clerk: “We don’t do that.”
Me: “Um, yes, you do. I buy tickets like that all the time.”
Clerk: “No, we don’t.” *turns to more experienced colleague* “Right?”
Colleague: “Actually, we do. Here, I’ll show you.”
Clerk: “But, that means that the ticket will cost $8 instead of $4.” *gives me a triumphant “Gotcha” expression*
Me: “Yes, that’s right.” *holds out the $8 that I had all ready to go*
Clerk: “Oh.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.