Deaf To Reason
Sandwich Shop | Right
| August 22, 2013
(I am taking orders face to face with a tablet. There is live music and a ton of people, so it’s loud. Customers constantly cannot hear me, so I start out most interactions with a strong, loud voice.)
Me: “Hi, ma’am, what can I get for you?”
Customer: “Uh, a turkey sandwich?”
Me: “All right! Did you want the large or original size?”
Customer: *louder than me* “You don’t have to yell!”
Me: *lowers down to a normal volume* “Sorry, ma’am, did you want the big or small size?”
Customer: “Huh?” *leans down close to hear me*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
