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Deactivated Brain

, , , | Right | March 15, 2019

(Our furniture company has a card that we use to finance customers’ cash for their payment; they then get a certain amount of months to pay it off. This customer has just received his. I’m trying to take a payment and the card keeps getting declined.)

Customer: “So strange, I just got this card!”

Me: “Sir, you need to call the number on the card and activate it.”

Customer: “Are you sure?”

(The customer calls. It is a very long automated system full of menus and submenus. It takes the customer five to ten minutes to talk to an actual person.)

Customer: “So, you’ll activate my card?”

Woman On Phone: “Yes, I’ll transfer you to the automated system; you just put in a PIN and it will be done.”

Customer: “Thanks!” *hangs up without activating the card*

(It took us TWO more tries and fifteen more minutes. He eventually got his furniture.)

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