De-Engineering Stereotypes
(I am an engineer working the tech support line. I should also add that I’m the only female engineer in a department of all male engineers. I answer a support call:)
Me: “Thank you for calling the engineering support line. How can I help you?”
Customer: “I need to talk to an engineer.”
Me: “Sure, what’s your question?”
Customer: “Well, I’d like to tell it to an engineer.”
Me: “No problem, what can I help you with?”
Customer: “No, you don’t understand. I want to speak directly to the engineer.”
Me: “Sir, I’m an engineer.”
Customer: “You are?!”
Me: “Yes.”
Customer: “But… you’re a girl!”
Me: *in a Valley Girl voice* “‘Ohmygosh, I know! Isn’t that amazing?”
Question of the Week
Tell us about a customer that lied or scammed to get what they wanted.
