Their Days In Business Are Numbered
(Some coworkers and I decide to order take-out from a Mexican restaurant for lunch. We look at the menu online and I call in the order. The meals on the menu all have numbers assigned to them, so I order by telling the employee which numbers we want. I pick up the food and bring it back to the office. We are able to sort out each meal, except for mine. The only meal left is not what I ordered. I call the restaurant.)
Me: “I ordered a #7, but I didn’t get the enchilada meal. This is something different.”
Employee: “Oh, the #7 is chile rellenos, not enchiladas.”
Me: “Your menu says it’s enchiladas.”
Employee: “No, we changed the numbers.”
Me: “You changed the numbers, but you didn’t change it on the menu?”
Employee: “Right.”
Me: “How are people supposed to know what they’re ordering?”
Employee: “Sorry.”
(We never ordered from there again. They’re not in business anymore.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.