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Filed Away In The Embarrassment Folder

| Sacramento, CA, USA | Crazy Requests, Extra Stupid, Technology

(A customer brings in a USB drive from which to print a document. I plug it into the print center’s PC.)

Me: “Alrighty, ma’am, which file are we printing for you today?”

Customer: “I don’t see mine in here. Can you try opening the MISC folder to see if it’s in there?”

(I open the folder as requested.)

Customer: “It’s not in there! Oh, don’t tell me it didn’t download to my drive!”

Me: “Aw, that’s a bummer! Did you want to try looking in some of the other folders?”

Customer: “No! It wouldn’t be in any of those!”

Me: “Do you possibly have the file in your email, by any chance? If you could pull up the attachment on your phone, we could print it that way.”

(I unplug the drive and hand it back to the customer. Suddenly angry, she snatches it from my hand and storms off.)

Customer: “No! I’m going to go back home, save it again, and THEN I’m going to have it printed SOMEWHERE ELSE!”

Me: “What…?”

Getting Owned By The Owner, Part 4

| Philadelphia, PA, USA | At The Checkout, Food & Drink, Liars & Scammers

Customer: “Hi, can I get a [sandwich]?”

Me: “Sure, that’ll be [price].”

Customer: “Oh, I’m the owner’s brother. I always get a discount.”

Me: “You’re the owner’s brother?”

Customer: “Yes.”

Me: “No, you’re not.”

Customer: “How do you know, you f****** b****?”

Me: “I’m an only child.”

(I then point to a photo of myself on the wall, with the word ‘OWNER’ just below it.)

Me: “Full price then?”

Customer: “…yeah.”

Related:
Getting Owned By The Owner, Part 3
Getting Owned By The Owner, Part 2
Getting Owned By The Owner

Giving Her Two Cents On Customer Service

Extras