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This Class Has Its Ups And Downs

| BC, Canada | Learning | September 22, 2013

(I’m taking flying lessons at a local flying school. Class has just started, and our flight instructor is lecturing us on the theory portion.)

Instructor: “Flying is really easy once you get the hang of it. It’s a lot like driving a car.”

(Much later, it is time to start actually flying. My turn comes up, and we’re just about ready to move. We’re still on the ground, but we need to move on to the runway.)

Instructor: “Alright [My Name], start steering to the right.”

(I’m a little nervous about flying for the first time, so I start steering the handle in front of me, which does not do anything at all. Although it looks like a steering wheel, it’s actually for controlling the ailerons.)

Instructor: “What are you doing that for? It’s not like driving a car, you know!”

A Price Peddler

| Philadelphia, PA, USA | Right | September 21, 2013

(I put a lot of newly built bikes up on the racks. A customer comes in wanting to look at one of the new bikes.)

Customer: “Can you pull that bike down? My son would like to try it.”

Me: *pulls bike down* “Here you go.”

(The customer’s son then rides the bike around the bike section for a minute and is pleased with it.)

Customer: “How much is this bike?”

Me: “It’s $79.99 in a box, or $89.99 assembled.”

Customer: “Why is it more when it’s already together?”

Me: “Well we have bike builders who put the bikes together. But we do have this bike in a box, so you can buy it in a box and then put it together.”

Customer: “I think I should get a discount on this bike since it’s all dirty.”

(The customer is talking about the tires since the bike has been ridden on the store floor, which has some dust on it.)

Me: “Your child was the first person to ride this bike since it was built; we can wipe off the tires so that the dirt is off.”

Customer: “No, it’s been used; look at it! I shouldn’t have to pay full price for a used item.”

Me: “The bike builders just built this exact bike not too long ago, and I know for a fact that your son is the only one to ride this bike.”

Customer: “So, you admit that it was used!”

Me: “Only by your child.”

Customer: “That’s why I should get a discount; it’s used! I want to see your manager!”

(I call my manager who comes back to listen to the issue. My manager backs me up. The customer does eventually buy the bike, already put together, paying the additional $10.)

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The Thank You Was Complimentary

| NC, USA | Right | September 21, 2013

(I’m shopping with my four-month-old daughter when we have an encounter with another customer. Usually, when someone compliments her, I thank them since she can’t, and I feel it’s only polite.)

Customer: “So beautiful!”

Me: “Thank you.”

Customer: “No, I meant her.”

Me: *pause* “I know…”

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Drowning In Incompetence

| Right | September 21, 2013

Showing Their True Colors

| Omaha, NE, USA | Working | September 21, 2013

(At our store, if you mis-tint more than four cans of paint in 30 days, you are docked the cost of paint. It’s very rare to go over four, but one talentless employee has managed nine already. She proceeds to ruin 10 cans in one night. A customer has brought back some of the worst mis-tints I’ve seen. I note the employee, remix paint, and send the customer over to our cashier for a gift card. The coworker sees customer.)

Coworker: “I’m so glad you liked the paint!”

Customer: “I didn’t; I had to return it.”

Coworker: “No way! I’m perfect there!”

Customer: “Uh…”

Cashier: “Sir, here’s your gift card. I’m sorry about your trouble.”

Coworker: “F*** You!” *points at customer* “You did that at your ghetto box you live in! Give me my f****** money back! You are just scamming me, like the f****** a**-hole you are.”

(The coworker then grabs for the customer.)

Me: *to coworker* “You do know the store does video and audio recordings?!” *to customer* “I am very sorry. If you don’t mind, I will call you tomorrow with a resolution, as I can’t authorize anything further myself.”

Coworker: “What?! You can’t do that!”

Customer: *to me* “That’s fine; here’s a good daytime number. I’m sorry you have to work with this.”

Coworker: “Hey!”

Me: *to coworker* “Go clean the cutting bay.”

Coworker: “I don’t f****** have to listen to you! I’m not cleaning; it’s dirty!”

Me: “Clean or go home. I’d rather you left, but since you now have 10 cans of paint to pay for, I figure you’d like the final hours.”

Coworker: “F*** you also! I’m leaving!”

(My coworker turns and stomps out. The nearby cashier has been watching the whole exchange.)

Cashier: “Hey, she listened for once!”

Me: “Don’t you dare.”

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