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Give Her What She Deserves

Extras

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Fix The Phone And Call It Square

| Belfast, Northern Ireland, UK | Technology

Customer: “Hello, hello! My phone’s gone berserk!”

Me: “Can you be a bit more precise?”

Customer: “It’s totally berserk!”

Me: “I’ll need something more specific. Is it in Greek? Will it switch on?”

Customer: “My apps are all up the left!”

Me: “Press the big rectangle button at the bottom. Have you got the picture in the background?”

Customer: “Yes.”

Me: “Now, what do you do to go berserk?”

Customer: “Go to the apps.”

Me: “Do that now. What do you see?”

Customer: “It’s like I’m going shopping!”

Me: “Sorry?”

Customer: “It’s like my shopping list!”

Me: “What does the list say?”

Customer: “Milk, eggs, yoghurt, potatoes—”

Me: “—no. What does the list on the phone say?”

Customer: “Settings, Internet, Facebook… oh, Allshare! I haven’t seen that before.”

Me: “What was it like before?”

Customer: “Squares! I had loads of squares!”

Me: “Do you want the squares back again?”

Customer: “Yes! Give me back my squares!”

Me: “Okay. Your apps have changed from a grid to a list. Do you see the little button to the left of the home button?”

Customer: “It says ‘Grid View’.”

Me: “Press ‘Grid View’.”

Customer: “Thank you, thank you! You gave me my squares back again!”

On The Other Hand She Seems Fine

| LA, USA | Health & Body

(It’s a couple hours until closing. Our store is well known for discount prices. I’m in the accessories section rearranging the purses. On the other side of the see-through rack is a woman frantically picking through purses that are not hung up.)

Customer: *rummaging madly* “Ow, ow, ow…”

Me: “…ma’am? Is everything alright?”

(The customer looks up with a great big grin that’s hiding obvious pain.)

Customer: “Yes! Everything is wonderful. I’m just having some trouble deciding what bag to get. There are so many!”

Me: “You were saying ‘ow’.”

Customer: “Oh, that. I was in [other retail store] before coming here, and I broke one of my fingers.”

Me: “You broke one of your fingers?”

(She holds up the obviously injured digit. It’s swollen and not looking too good.)

Customer: “Yep! But, I just had to come here! The hospital is always open, but you guys close soon!”

Me: “G-good luck…”

(She eventually leaves without buying anything. I hope she got to the hospital!)