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Networking Notworking

| Stockholm, Sweden | Right | October 4, 2013

(I am working as a shift leader in tech support for a global Swedish telephone company. I usually take phone calls from the agents where the customer is rather upset. I get called to an agent, where the customer is furious and yelling at him. I take over the phone.)

Me: “Hi, this is the managing shift leader; I hear you have a complaint. May I ask what this is about?”

Customer: “Yes! I called you guys yesterday about not getting network connection in my office, and nothing has happened yet! Do you have any idea how much money I am costing the company, unable to work?”

Me: “Okay, I understand; just give me a minute to check the logged issue.”

(I read the ticket and get suspicious immediately, because information about basic troubleshooting is missing.)

Me: “Sir? When you reported this, did the agent ask you to try another outlet?”

Customer: “Yes! It wasn’t working with that one either! Send me an onsite technician right NOW!”

Me: “I’m sorry to say, but I believe there has been a misunderstanding here of the real root cause. May I please ask of you to just troubleshoot one more thing before I can escalate?”

Customer: “H*** no! I spent over 30 minutes on the phone last time and that didn’t do s***! Do you have any idea how much money I make? I could have 20 of your so-called onsite techs following me constantly and it wouldn’t even show on my salary! I demand a priority top issue on this matter, right now!”

Me: “Well sir, I am sorry to say that it is not allowed for a single user issue, no matter how much money you make. I am fairly certain the issue does not lie with the outlet, but in fact with your network card. So sending someone to ‘fix’ the outlet isn’t going to solve the issue. If you on the other hand, let me verify my suspicions, then this can be sorted out in a matter of minutes instead of days.”

Customer: “D*** it! You are all worthless pieces of s***! Fine, what do you want me to do?”

Me: “Just press the start button. In the run field you enter ‘cmd.’ Is there a black screen there now? Good. Please type ‘ping’ What does it say?”

Customer: “‘Request timed out.’ What does that mean?”

Me: “It’s as I suspected. Your network card is broken. So instead of waiting for an onsite technician, how about I refer this ticket to your walk-in-center, and you just give them the ticket number and get a loaner PC while they fix your network card? That way you can start working again.”

Customer: “Erm… well, yes. That would work. Er, thanks.”

Me: “You’re welcome!”

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Taco Bout It

| Working | October 4, 2013


You Won’t Believe This

| Working | October 4, 2013

Almost Spilled Out Of Control

| Australia | Working | October 4, 2013

(I am in a convenience store, and a young girl walks in with two of her friends. The young girl goes over to the counter and orders a frozen drink. After she has filled her cup, I see her walking back to the middle of the store to her friends, and a large bit of ice that was standing on her drink falls over. She looks up somewhat amused, and we both smile at each other, because it is rather funny. She then walks over to the register again.)

Young Girl: “Excuse me, do you have any napkins?”

Employee: “No, sorry.”

Young Girl: “Oh, well, I’m sorry but I’ve just spilt some of my drink on your floor.”


Young Girl: *slightly irritated at the employee’s rudeness* “Well, look, it’s not like I did it on purpose, okay? It was an accident. I came over here and asked for something to clean it up with so I could clean it myself, but you don’t have anything, and that’s not my fault.”

Employee: *embarrassed* “I’m… sorry…”

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Wrong Bread And Stealing Dough

| Bedford, TX, USA | Working | October 4, 2013

(I go to the store after I get off work for a loaf of bread I know is on special for $0.88. I walk up to the self-checkout, which is all that is open. However, the price rings up differently from what I expected.)

Me: “Oops. Can you void this out? I meant to grab the one that was $0.88.”

Clerk: “Yeah, okay.”

(I go grab the correct bread, and return to the check out.)

Clerk: “Uh uh, that ain’t the right one either.”

Me: “Excuse me?”

Clerk: “That’s the wrong loaf.”

Me: “Okay, I checked the number on the package to the number on the shelf.”

Clerk: *rolls eyes* “No, it’s the one with the white paper on it.”

Me: “I don’t understand what you’re trying to—look, can you maybe just page someone back there to help me, please?”

Clerk: “Uhhh, I can’t just leave.”

Me: “I’m not asking you to—I’m just going to go somewhere else.”

Clerk: “Whatever, I don’t give a f*** where you shop!”

(I go to have a conversation with the store manager the next day. When they pull up footage to confirm exactly which cashier it is, they end up discovering that she has also been stealing from the registers. So, she got fired AND went to jail.)

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