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When Contact Information Is Not Contact Information

| WA, USA | Bizarre, Extra Stupid

Me: “Good morning, this is [my name]!”

Customer: “Yeah, your resolutions team never called me back. I was told you would call me in two business days, and it’s been almost a month!”

Me: “Well, it looks like the resolution team closed out this issue due to lack of communication from the customer.”

Customer: “They never tried to f****** call me! I’d know if they’d tried to call me!”

Me: “I show that a resolution team agent called you on [date], [date], and [date]. Were you out of town maybe?”

Customer: “Did they call [phone number]?”

Me: “Yes, that is the number you provided for contact in the order.”

Customer: “Well, we don’t answer the phone!”

(There is a long silence.)

Me: “I also show that the resolution agent attempted to contact you by email on [date].”

Customer: “Did they send it to [email address]?”

Me: “Yes, that is the contact email listed in the order.”

Customer: “Oh, she doesn’t speak English, so she just deletes everything that’s not in Spanish.”

Me: “So, how were we supposed to contact you since you didn’t provide us with any alternate contact information?”

*click*

Chose A Bad Example For A Bad Example

| AL, USA | At The Checkout, Bigotry, Family & Kids, Top

(Customer #1 is a young woman, with two children under the age of three. Customer #2 has a daughter around age 12. Customer #1 is checking out.)

Customer #2: “How can you live with yourself? Having two children at your age? You’re a disgrace! I bet my tax dollars are paying for those groceries! People like you shouldn’t be allowed to shop here. You’re a bad example for my daughter!”

Customer #1: “Not that it’s any of your business, but I’m 27. I went to a private college with a scholarship, graduated, and then became a kindergarten teacher. After teaching for two years I got married, then had kids, and my husband makes enough saving lives as a firefighter and a paramedic that I am able to stay at home with our kids. Now if that’s being a bad example for your daughter, I would love to see what you consider a good example!”

Customer #2: “Uh, well you didn’t look old enough to… um…”

Customer #1: “I’m going to take that as compliment that living right has kept me looking young.”

A Blizzard Of Stupidity

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