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2012-10-26-Killer-Customer-Service

Via.

I Don’t Work Here, Does Not Work Here, Part 9

| Orange County, CA, USA | Bigotry

(I’m super early for a job interview, so I decide to waste time in a nearby retail store. I’m in the electronic section playing on one of the video game displays. This place’s employees wear very distinct outfits. I’m wearing a black suit with a blue and black tie, and a blue dress shirt. A customer walks up to me holding a pair of headphones.)

Customer: “Excuse me. Can you tell me the price of these?”

(I ignore the customer, thinking he is talking to someone else.)

Customer: “EXCUSE ME! CAN YOU TELL ME THE PRICE OF THESE!?”

Me: “What makes you think I work here?”

Customer: “Because you look like you work here.”

(I see two white women walking by, wearing the company’s uniform. I point at them.)

Me: “Why don’t you go ask them for help? They work here.”

Customer: “They don’t work here. They look too well off to work here. Only black people would work here. This job is perfect for them! Now help me, d*** it!”

(Me being black, the two employees come over and intervene before I lose my cool. I decide to just leave the store. The customer is still shouting at me.)

Customer: “You work here and you know it!”

Related:
I Don’t Work Here, Does Not Work Here, Part 8
I Don’t Work Here, Does Not Work Here, Part 7
I Don’t Work Here, Does Not Work Here, Part 6
I Don’t Work Here, Does Not Work Here, Part 5

Intelligence Abhors A Vacuum, Part 4

| SA, Australia | Crazy Requests

Customer: “I’m looking for this vacuum cleaner.”

(The customer points to a picture in our latest clearance brochure.)

Me: “Oh, I’m sorry, but it’s sold out. I can take a rain-check if you like.”

Customer: “What do you mean it’s sold out? It’s in your catalogue!”

Me: “Yeah, but this sale started more than a week ago. They’re going for 80% off, so they’ve been pretty popular. All of our stores in the state are sold out, but we’re hoping to order more in if we get enough rain-checks.”

Customer: “I don’t understand. Where are they in this store?”

Me: “Uh, we don’t have any. They’re all gone. They sold out several days ago.”

Customer: “Why?”

Me: “Well… because other customers bought them I guess?”

Customer: “Why did they do that?”

Me: “Probably for the same reason you wanted to get one—to vacuum with.”

Customer: “Well, you shouldn’t let people buy them all!” *storms out*

Related:
Intelligence Abhors A Vacuum, Part 3
Intelligence Abhors A Vacuum, Part 2