(I work in a store that sells and buys used games, consoles, and computers. We require that everyone who sells us something shows an ID. A young customer comes to the store to sell PS3 games.)
Me: “Hey there. What have you got for us?”
Customer: “Some games.”
(He puts the games on the counter. I check them and we agree on the price.)
Me: “Okay, I’ll need your ID, please.”
Customer: “What?! No! Why?”
Me: “It’s store policy, and it really helps with cutting down the number of people trying to sell us stolen items. I know it’s a bit of drag when selling just games, but we buy a lot of expensive electronics, as well. There’s no way around it I’m afraid.”
Customer: “No one is required to carry around an ID in Finland! That is the law! We are free here.”
Me: “Sure, but I’m not required to buy these games from you either.”
Customer: “But I don’t have to have my ID with me. It’s the f***** law. Check it, you ignorant dumb-a**!”
Me: “What that law means is that you can’t get arrested for being without an ID, but there is still a whole bunch of stuff that you can’t do. You can’t get a loan from the bank, make a phone contract, etc… I’m done arguing about this. Show me an ID, or I won’t buy these games. It’s as simple as that.”
Customer: “Fine! Whatever!”
(The customer throws his ID on the counter, fuming. We get the transaction done, and he goes to the shopping area to look at the games on sale. After a while, the alarm at the door goes off. I look up and see the same customer bolting from the store. A coworker starts to run after him. I stop him.)
Me: “Don’t bother. That guy just sold us some games.”
(My coworker laughs so hard he has to go to the office. I look up the customer’s info and call the number services to get his phone number. I call him and he answers.)
Customer: “Yeah?”
Me: “Hey, this is [My Name] from [Store].”
(There is a long silence.)
Me: “Yeah, if you could just bring back the games you stole, that would be great.”
Customer: “I, uh…”
Me: “Otherwise, we will be forced to contact the police. Come now and we can settle this.”
Customer: *sheepishly* “Okay. Don’t call the police, please.”
Me: “Be here in five minutes.”
(After about two minutes, he comes running through the door. I take him to the office, and he gives me back the stolen game. I look at him closely and can see that he is really scared.)
Customer: “I’m so sorry! I’m not a thief. I just got pissed because of the whole ID argument and wasn’t thinking straight. My dad is a lawyer, and I guess I thought I knew about this stuff. I was stupid and wrong. Please don’t call the police; I’m not a criminal.”
(I believe him and actually feel kind of sorry for him. He is only eighteen after all, and everyone makes mistakes.)
Me: “Okay, I believe you have learned a lesson. We forgive you, and the matter is settled.”
(He thanked me profusely and left. The next day, he showed up to the store with some candy and pastries for the whole staff. Over the next months, he has become a regular of the store. He is always very polite and nice and has even been seen arranging the games after other customers have messed up the shelves. He is a far cry from the arrogant brat that came to the store the first time. Everyone deserves a break.)
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