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Check And Mate

| Huntsville, AL, USA | Extra Stupid, Food & Drink, Liars & Scammers

Me: “Thank you for calling [Pizza Place]. My name is [Name]. How may I help you?”

Customer: “Yeah. I ordered my pizza, like, an hour ago. It’s still not here.”

Me: “I’m terribly sorry, ma’am. May I have your phone number so I can check your order?”

Customer: “Yeah. It’s [number]. Look, I’m really upset about this. My family is hungry. I expect you to send my order out immediately. I expect not to have to pay for it since it’s been over an hour.”

(At this point, my driver has walked in. It is a slow night. He is the only driver I have working. I put the customer on hold.)

Me: “Hey, man. Are you getting back from that run out to [customer’s street]?”

Driver: “Yeah, why?”

Me: “They’re on hold right now. They’re saying you never delivered their pizza.”

Driver: *rolls his eyes and reaches into his pocket* “Here’s the check they paid me with.”

(I get back on the phone with the customer. I verify her name, address, and phone number before confronting her.)

Me: “Ma’am. My driver just returned and handed me a check. It has your information on it and is written for the amount of your order. I also note that you didn’t even tip my driver.”

Customer: *long silence* “YOUR DRIVER IS LYING! I DON’T KNOW HOW HE GOT MY CHECK, BUT HE NEVER DELIVERED MY FOOD. I WANT IT NOW!”

Me: “I’m very sorry, ma’am. I’m afraid I can’t do that. Here’s the number to our corporate office if you’d like to call them about this.”

(As the customer hangs up, I hear her shouting to someone on her end of the line.)

Customer: “WHO’S THE IDIOT WHO PAID FOR THE PIZZA WITH A CHECK?!”

Starting A New Year Revolution

, | OH, USA | Awesome Customers, Food & Drink, Holidays, Theme Of The Month

(It is New Year’s Day. The restaurant that I work in closes its dining room at 10 pm because of this. The manager has informed me that she’ll close it sooner if no one arrives. At 8:30 pm, a customer comes into the store, orders, then takes a seat. I go to clean a nearby table, since it is quiet.)

Customer: “Ma’am, what time do you close?”

Me: “We’re closing at 10 tonight. Maybe a bit sooner if it’s quiet enough.”

(The customer gets a shocked look on her face. She starts packing up.)

Me: “Ma’am, what’s wrong?”

Customer: “I don’t want to hold you up! You have to go celebrate the New Year with your family!”

(I convince her to relax and stay, since it is over an hour until we would close. However, since then, the customer comes at nights through the drive-thru, not wanting to hold up the dining room!)

A Specific Shoe…

Extras

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