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Needs To Stop And Take A Minute

, | Sydney, NSW, Australia | At The Checkout, Crazy Requests, Food & Drink, Money

(I work at a fast food chain, where most of the food just needs to be assembled on order. However, some items are rarely ordered, so we don’t prepare them since we’d have to throw them out if nobody purchases it within a certain time. It normally takes five to seven minutes to cook these items.)

Customer: “Hi, I’d like a [food item], please.”

Me: “Sure, that’ll be [total].”

Customer: *hands money* “Thank you.”

Me: “No, problem, here’s your change. Just wait over there until your order is ready.”

(The manager comes over as I’m making drinks for the customer.)

Manager: “Did you inform the customer that there will be a five minute wait on [food item]?”

Me: “I wasn’t aware there was, but I’ll let him know.”

Manager: “It’s fine. I’ll talk to him; you’re busy.” *to customer* “Excuse me, sir, did you order [food item]?”

Customer: *irritated* “Yeah, what’s the problem?”

Manager: “We have to make that item fresh, so it’ll be about five minutes. Is that alright?”

Customer: “No, it’s not f****** alright! You should have told me earlier. Now I don’t f****** want it!”

Manager: “I’m sorry, sir. I told you as soon as I found out. If you like, I can offer you a refund, or you can have something else.”

Customer: “F****** h***. Can’t you do anything right?! I’m not going to f****** wait for my d*** food.”

Manager: “I’m sorry, sir; it’s not my fault. I’ve given you the option of getting a refund if you’d like one.”

Cook: *yells to manager* “The [food item] is ready!”

Manager: “I’m really sorry about the wait, sir, but your food is ready! Would you like it?”

Customer: “No, just give me my f****** money back.”

Manager: “It’s ready though. Wouldn’t you rather—”

Customer: “I want my f****** money! This has been terrible service with your f****** smug tone and inconsiderate attitude. You think you’re better then me and can just f****** act that way!”

Manager: “I’m sorry you feel that way; have a nice day.”

Customer: “Yeah, yeah, f*** you.” *stomps out with his money*

Manager: *to me* “I’m going for a smoke.”

Blank And Blind Judgement

| QLD, Australia | Criminal & Illegal, Technology

(It’s Saturday, our busiest day of the week. A customer comes up to me with her two children to ask for something.)

Customer: “I’m looking for an… ‘SDS card’ for my DS?”

Me: “Oh, you mean a blank SD card?”

Customer: “For storing things on?”

Me: “Yep, that’s the one.”

(I find all the SD cards we have in stock and put them out on the counter for her.)

Me: “So we have 16GB on sale for [price], and 8GB on sale for [price]. It’s probably better to go for the 16GB as it’s only $10 more and holds twice as much—”

Customer: “No, that’s not the one. I was looking for the blank game cards that you can put games on illegally.”

Me: “Um… I’m afraid we don’t sell those, because they’re illegal.”

Customer: “But my friend said she bought one at a shop in [town where we are]!”

Me: “Unfortunately a retail outlet wouldn’t be able to sell someone that product because unlike blank CDs or tapes, they don’t have a legal use, so she must have got it from the markets or a garage sale.”

Customer: “She’s not that type of person!”

Me: “I’m not judging anyone, I’m just saying it’s illegal. If I sold you one, we would get into trouble, and you could be charged with copyright infringement and piracy.”

Customer: “I’M NOT THAT SORT OF PERSON!”

Me: “…sorry?”

Customer: “YOU’RE JUDGING ME!”

(She runs out of the store with her two embarrassed kids in tow.)

Worthy Raise

Extras

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