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Bill Of Rights Makes Up For All The Wrongs

| USA | At The Checkout, Money, Technology, Top

Me: “Thank you for calling [wireless company]; my name is [me]. May I have your first and last name, please?”

Customer: “I just want to make sure I’m reading my bill right. It’s my second bill, but I just want to make sure I understand what I am paying for.”

Me: “Sure, what questions do you have?”

Customer: “So, I see that the first bill is $260.71. That has, I assume, the activation charges. It looks like my first month from June 6 through July 5, as well as the two days before from the previous bill cycle before my regular one started, and was due on July 1, right?”

Me: “Yes, that’s correct.”

Customer: “Alright, and so then the current bill here for $176.20 is for July 6 through August 5 and is due on August 1, and the late fee for not having the first bill paid on time, right?”

Me: “Yes, ma’am, absolutely.”

Customer: “Okay, so if I pay the $260.71 today, I won’t have to pay anything else until the first, and I also won’t get an interruption?”

Me: “Yes, ma’am.”

Customer: “Okay, I just wanted to make sure I understood it all. Thanks!”

Me: “No problem, ma’am, so… thank you for reading and understanding your bill.”

Customer: “You expected me to yell at you, didn’t you?”

Me: “Honestly? Yes.”

Customer: “I used to work in a bank, so I know what it’s like to be yelled at, especially when the issue isn’t your fault. After working there, I never yell at customer service reps, because I remember being there, myself.”

Me: “On behalf of all of us here at [company], thank you. Let me waive that late fee.”

Customer: No! No! Don’t waive it! I didn’t pay; it’s only fair I get the late fee!”

Me: “Too late.”

Customer: “It really meant that much?”

Me: “You made my night. Have a good one!”

Rangers Triumph Again

| NJ, USA | Bigotry, Geeks Rule, Movies & TV, Theme Of The Month

(I’m a girl looking around the movie section of a popular superstore. A male customer happens to be walking next to me through the aisle. I am wearing a Power Rangers/Pokémon crossover t-shirt. Traditionally, the red Power Ranger is the male team leader, while the pink is the ‘girly girl’ or stereotypical ‘chick’.)

Customer: “Power Rangers, huh?”

Me: “Huh? Oh, yeah.”

Customer: “Why red, though?”

Me: “Just liked the Charizard, I guess.”

Customer: “You shouldn’t have wanted Red though. You should’ve gotten Pink!”

Me: “…why? Because I’m a girl?”

Customer: “Yeah! No girl would ever be the Red Ranger!”

Me: “Actually there have been at least two female Red Rangers. The A-Squad team in ‘SPD’ had a female Red, as did the ‘Samurai’ season.”

Customer: “Those seasons didn’t exist!”

Me: “…yes, they did.”

Customer: “How would you know? You’re a girl!”

Me: “Yes, as you’ve been telling me. Would you also like to comment on the ‘Mass Effect’ games I have in the car, or—” *I hold up my right hand* “—or perhaps on my Superman ring, too, since apparently I can’t be a female geek?”

(The customer stares at me for a minute before mumbling an apology, and slinking away.)

A Gem Of A Customer

| Worcestershire, England, UK | Awesome Customers, Money, Uncategorized

(A lovely, regular customer has called up after we have sent her the wrong thing. She has always been very friendly and polite and this is no exception.)

Customer: “Have you got what I was supposed to have in stock?”

Me: “We have some of the items. I’d be happy to send them to you for free.”

Customer: “Okay, well I’ll send this stuff back.”

Me: “Don’t worry about it, keep it. I know you can use it all, so just keep it.”

Customer: “Then you have to charge me for these beads!”

Me: “No, I will not.”

Customer: “Charge me for them!”

Me: “No, no, no, no, no, no.”

Customer: “Yes, yes, yes, yes, yes, yes.”

Me: “No! You will have free gemstones if you like it or not!”

Customer: “Not if you’re not going to charge me!”

Me: “Too late! I’ve added them onto your order!”

Customer: “Well, if you insist!”