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Please Dial Down The Dumb

| TN, USA | Extra Stupid, Money, Technology

(I work customer service for a cell phone company.)

Me: “How can I assist you today?”

Customer: “Yeah, my friend bought me a tablet, but I keep getting this bill. Why?”

Me: “I see that you’re using the Samsung Galaxy, right?”

Customer: “I don’t know.”

Me: “That’s okay; what you actually have is a smart phone. It’s like a touch screen computer you can make calls on, but it is a cell phone and comes with a monthly bill.”

Customer: “You can’t make calls on this; it’s a computer! Stop billing me!”

Me: “I’m sorry, sir, but do you see the green icon that looks like a phone on your screen? Tap that. What do you see?”

Customer: “A keypad.”

Me: “That’s how you make phone calls; you just dial the number.”

Customer: “This proves nothing! I know a computer when I see one! This is a tablet, and I’m not paying anything!”

Nothing In The Back

Extras

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Sunset Should Be Childs-Play

| UK | Extra Stupid, Family & Kids

(Every week during the summer, we have an evening where we open late with all sorts of activities, ending with a huge firework display. On these days the phone rings off the hook.)

Me: “Good afternoon, [park name].”

Customer: “Hello, I just wanted to check; is it today you have the fireworks?”

Me: “Yep, that’s today! There are loads going on around the park all afternoon and evening.”

Customer: “That’s great! What time are the fireworks?”

Me: “We’re aiming to set them off around nine o’clock.”

Customer: “That’s ridiculous! Why does everyone have fireworks so late?! I have young children! They’ll be in bed by then! You’re a children’s park; you should have them at about five so my children can see them!”

Me: “I’m sorry, but it’s not dark until about nine.”

Customer: “So?!”