(I work in the back of the thrift store, where everything is sorted and tested. A Hispanic family comes in the front of the store, carrying three very old laptops.)
Customer: “We bought these laptops from here, and would like to exchange them from something else.”
Manager #1: “I’ll take these back to the electronics guys, and make sure they work.”
(He takes them back to the guys, and relays the story. While I don’t work at the electronics testing station, my area is right next to it, so I can see clearly what they are testing. They sometimes call me over because I have a strong technical background.)
Tester: “I don’t ever remember seeing these laptops.”
Me: “Neither do I!”
Manager #1: “Hey, wait a minute. There is no sticker residue! Nor is there rubbing of where they should have been! Also, they didn’t come in with a receipt. Something’s fishy here.”
(While they have me quickly test the laptops, Manager #1 gets Manager #2, who is fluent in Spanish, but Caucasian.)
Manager #1: *in Spanish* “Hello! So, were you trying to exchange the laptops?”
Customer: *flustered* “Did I say ‘exchange?’ I meant ‘donate!'”
Manager #2: “Well, I’m glad we could sort out the miscommunication!”
(Two of the laptops don’t boot up because they don’t even have a hard drive. The one that does boot has a very small amount of RAM. The kicker? Even if, by some fluke, we had sold those laptops, they would have been thoroughly tested, and all three would have been sold as ‘for parts,’ meaning that the customer wouldn’t have been able to afford even one working laptop!)