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The Grade Is Mightier Than The Pen

| Fairborn, OH, USA | Learning | October 29, 2013

(The school offers high school level math classes to middle school students if they prove to be advanced. The class is divided into two parts: one to organize and grade homework, the other to learn the lessons. At this time, I’m in sixth grade and struggling with the organization part due to ADHD. I am the youngest student in the class, and have been told I must have my homework checked by the teacher before I leave the class. This day, we have a sub. I hand in my homework…)

Me: “Can you check me, Miss. [Substitute’s Name]?”

Substitute Teacher: “Sure, Hun.”

(The substitute teacher adjusts her glasses and looks at my problems.)

Substitute Teacher: “Well, Hun, I can barely read your work.”

(I am deflated, and afraid I have to redo it all again.)

Substitute Teacher: “But, you got them all correct! You’ve already got the handwriting and smarts down to be a doctor!”

(That was the most encouraging thing that was ever said to me while I was in middle-school. Six years later, I graduated 13th in my class, with honors, heading off to work on a computer engineering degree at a well-known university.)

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They Also Produced Bible Belts

| GA, USA | Learning | October 29, 2013

(I am in an advanced-level history class on early modern England. The professor is very down to earth, and explains things in very understandable ways.)

Professor: “You have to understand that the New England colonies were never that important to England. In some ways, Newfoundland was more important. Newfoundland, for example, produced cod which is useful; New England only produced Puritans, which are a**holes.”

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The Class Is Blossoming Nicely

| Learning | October 29, 2013

Her Number Has Been (Tali)Banned

| USA | Right | October 28, 2013

Me: “Thank you for calling [Company]; my name is [Name]. How can I help you?”

Caller: “Yes, I’d like to go over my bill; it’s higher than normal! Why are you double charging me!?”

Me: “Alright, let me pull up the bill and I’ll help you with that. I see here that we have voice overage of 347 minutes totaling $138.80. Add that to your regular bill and the taxes involved and that’s why it’s so high. Would you like me to increase your plan allowance to prevent this in the future? I see based on an analysis of your account that this seems to be happening every mo—”

Caller: “No, I want you to credit that back to me! I’ve been with [Company] for 30 years! You owe me at least that for all the money I’ve spent for your services.”

(I note that she’s been with us for nine months, the last six of which she has gone over her allowance, and the last five of which she has received a credit for. Based on notes, it was because she was persistent and demanding and it was done to get her off the phone.)

Me: “Ma’am, I understand how frustrating this can be; however in the last five months you have received credits for your overages. You’ve been advised of how to know when you’re going over, and based on that, it’s only $20 more for the next tier of minutes. Considering your overages, I’d be willing to rerate you as if you had been on that plan and issue a credit back, except for the increased minutes, but this will be the last credit issued on the account for overages.”

Caller: “No, I don’t want to pay for that other plan! I’m not increasing it! Oh for crying out loud, hold on!”

(In the background I can hear her clearly working at a clothing store.)

Caller: *to someone else* “Oh these shirts are buy two get one free, so if you grab another, one of these will be free. Mm-hmm! Okay, bye-bye!”

(The customer then returns to our call.)

Caller: “Okay, so I want you to credit the overages back for me, but I’m not going to increase my plan.”

Me: “Ma’am, I couldn’t help overhearing, but you have a deal going on at your store?”

Caller: “Oh, yes! You can buy two shirts and get a third free! It’s really a great deal!”

Me: “So if I came up to the counter and put four shirts on the counter, how many would you charge me for?”

Caller: “Well, three of them of course.”

Me: “But I only want to pay for the two.”

Caller: “You’d have to get another shirt and then you can get a second free, but the deal only comes with one free shirt for every two you buy.”

Me: “Just like your plan; it comes with 450 minutes. You want the other 347 for free, but that’s not included in the deal. So if you want those minutes, you have to pay for them.”

Caller: “You’re just trying to trick me!”

Me: “Not at all, ma’am; I’m just explaining it another way. Your deal is that two shirts get you one free. Your cell phone plan is 450 minutes included, but anything else is overage… but if you go to the 900 minute plan, it’d be $20 more, and save you money because you would get those extra minutes you’ve been charged in overage included. So your option is this: increase the plan, or no credit. At all. You’ve been credited five months straight, but I am not going to issue a penny unless you take action to prevent further overages.”

Caller: “GET ME YOUR MANAGER! YOUR CUSTOMER SERVICE IS TERRIBLE! I HOPE THE TALIBAN KILLS YOUR FAMILY!”

Me: “Really? You’re going to threaten my family because you refuse to take responsibility for your own overages? Sure, here’s my manager.”

(My manager has been listening because as soon as the caller started screaming I had flagged him over. He takes over.)

Manager: “Ma’am, I am from Iran. I watched the Taliban kill my two sons because they wouldn’t join. You want me to issue a credit after making that kind of a threat? No. I’ve flagged your account. You will receive no further credits. Pay your bill through the automated system before the fifteenth to avoid a late fee, which also will not be credited. Goodbye.”

(The manager hangs up on the customer without another word, and turns to me.)

Manager: “Go on break.”

(The customer called in twenty more times before she finally cancelled her services due to discrimination claims, stating that my manager and I threatened to come to her store and beat her up if she didn’t pay. The charges were overturned after the call was reviewed.)

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The Joke Is On (And In) Him

| TX, USA | Right | October 28, 2013

(I work in a party and joke item store. Our policy for backpacks is you have to leave them at the front door, no matter what. I stop three kids as they enter.)

Me: “Excuse me, you have to leave your backpack at the front by the door.”

(Two of the kids put their bags up front. The third pretends he didn’t hear me.)

Me: “You have to put your backpack up front.”

Kid: “What? Why? Someone’s going to steal it if I leave it up front.”

Me: “I doubt anyone will want your backpack, but if it bothers you that much, write your name on a slip of paper and I’ll attach it to the bag.”

Kid: “F*** no. I’m not going to steal anything. You a**holes always think I’m going to steal something.”

Me: “The policy is that you put your bag up front. No one is immune to that policy. I don’t care if you’re an elderly man with a bag of candy; you still put it up front.”

Kid: “Man…”

(The kid gets annoyed and drops his bag at the door, and then stomps off after his friends. Thirty minutes later, he comes back.)

Kid: “See? I didn’t steal s***!”

(As soon as the kid picks his bag up, a plastic knife drops from his pants pocket, along with a pirate’s gold tooth, and a rubber mask slides halfway from under his shirt.)

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