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Should Take Stock Of Their Stupidity

| Ottawa, ON, Canada | Right | November 8, 2013

Customer: “Excuse me; do you have this item in a smaller size?”

Me: *checking computer* “Unfortunately we don’t, but [other location 15 minutes away] is showing several. Would you like us to bring one over for you within the next couple of days? Or, if you like, we can call and have them hold it if you want to go there.”

Customer: “We were there two weeks ago and they didn’t have it. Your computer must be wrong.”

Me: “I’ll of course call to confirm their totals, but since we get stock in all the time it is possible that they have received some between then and now.”

Customer: “What do you mean, you ‘get stock all the time?'”

Me: “Well, every once in a while we get shipments to replace anything we’ve sold out of, or to bring in new merchandise.”

Customer: “That’s stupid.”

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Slow To Register

| London, England, UK | Right | November 8, 2013

(I am going to a self-service checkout in the shop. I can see that the screen says it is for cards only. In addition, there is a sign plastered to the machine saying the same.)

Employee: “Just to let you know: that’s card only.”

Me: “Okay.”

(I put my goods down. He is still looking at me, so I look up.)

Employee: “You won’t be able to use cash.”

Me: “…I know; it’s alright. I have a card on me.”

Employee: “Sorry. You’d be surprised how many people will try to pay in cash despite all the warnings.”

Me: “Really?”

Employee: “Yeah, it happens all the time.”

(I scan my first item. The machine immediately says in a loud voice: ‘This till will only accept cards. Do you wish to continue?’ I stare at the employee, who walks off, laughing. My faith in humanity went down that day.)

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Always Try To Be Nice

| Right | November 8, 2013

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Wins In Life

| Right | November 8, 2013

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Not Following Procedure For The Procedure

| Binghamton, NY, USA | Working | November 8, 2013

(I receive a phone call randomly one Saturday morning.)

Caller: “Hello, I’m looking for [My Name]?”

Me: “Yes, who’s this?”

Caller: “I’m calling from [Local Hospital] regarding your procedure on Thursday.”

(I’m shocked to hear this, and it takes me a moment to process what she is saying.)

Me: “I’m sorry… what? My procedure? WHAT procedure?”

Caller: “Your procedure on Thursday with Dr. [Name].”

Me: “Doctor who? I’ve never heard of this doctor! What do you mean, I have a procedure on Thursday? I haven’t even been to any doctor at all in a year!”

Caller: “Oh… you… don’t know this doctor?”

Me: “No! I don’t know this doctor. And I am not having surgery! I have no idea why you’re calling me. You must have made a mistake.”

Caller: “I’m so sorry. I’ll get this straightened out. I’m so sorry for bothering you.”

(I hang up the phone a bit disturbed by the mix-up, but I try to laugh it off with my husband. Two days later, I get another phone call.)

Caller: “Hello, I’m calling from the hospital for your surgery on Thursday?”

Me: “Okay, no. I already got this phone call two days ago. You guys are wrong. I am not having surgery on Thursday. I have never heard of this doctor, and I have no idea why you think I’m having surgery. The other lady told me she was going to fix this. Can you PLEASE ensure me that you’ll fix this?”

Caller: “Oh, well, I apologize for the trouble, but I’m sorry, I can’t ensure you that we’ll get this resolved. But I’ll see what I can do.”

(I hang up, but now I’m worried. Sure enough, two days later, I receive yet another phone call.)

Caller: “Hello, I’m calling from the hospital for your surgery on Thursday?”

Me: “Alright, this is ridiculous. I don’t mean to be rude, but this is not brain surgery. For the last time, I. AM. NOT. HAVING. SURGERY. TOMORROW. I do not understand why you keep calling me about a procedure I know nothing about, with a doctor I’ve never heard of. And I keep asking you guys to fix it and you don’t. Can you even tell me what kind of surgery I’m supposedly having?”

Caller: “I’m sorry; I don’t know that.”

Me: “What kind of doctor is Dr. [Name]?”

Caller: “I don’t know that either.”

Me: “Do you at least have the doctor’s phone number?”

(I get the phone number to the office of the doctor and, of course, they have never heard of me. After much back and forth between departments, they finally find out that the hospital had miswritten the medical record number of the patient who was actually scheduled for the surgery, and the miswritten number brought up my record instead.)

Receptionist: “Okay, so everything is all fixed now; the hospital has the right patient for surgery tomorrow, not you, so everything’s all taken care of.”

Me: “And what happens if they call me again?”

Receptionist: “They won’t. We’ve fixed it.”

Me: “Are you absolutely sure?”

Receptionist: “Yes. We’ve fixed it. They won’t call you anymore.”

Me: “Alright, fine. Thank you for your help.”

(I hang up and call my husband to let him know this mess has been sorted out. Just minutes into the conversation, I get another incoming call.)

Me: “Hello?”

Caller: “Yes, hello, I’m calling from the hospital to remind you of your surgery tomorrow?”

(The kicker? The doctor I was supposedly getting operated on turned out to be a brain surgeon.)

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