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A Dog Is For Life, Not Just For Christmas

| NC, USA | Holidays, Pets & Animals, Theme Of The Month

(I work for a well-known pet store chain that has never sold dogs or cats. It is the week before Christmas. We are fairly busy. I am on the floor doing customer service when an angry customer rushes up to me, dragging his young daughter behind him.)

Customer: “I need a Chihuahua puppy, right now.”

Me: “I’m sorry, sir. I don’t understand. Have you lost your pup in the store?”

Customer: “No, you stupid b****. I want to buy a Chihuahua puppy. I’ve looked everywhere in the store and can’t find them.”

Me: “Again, I’m sorry, sir, but we don’t sell puppies. We never have.”

Customer: “That’s crap! I saw puppies in here the other day.”

Me: “Yes. Our adoption partners were here. See, we save space in our store for rescues, so shelter dogs and cats can find their forever homes.”

Customer: “I don’t want a USED dog. I want a Chihuahua puppy. One that’s clean!”

(His daughter starts to sob and whine at him.)

Me: “Shelter dogs aren’t used or dirty. I have two rescues, myself.”

Customer: “Listen you w****. Go in the back and get my puppy.”

Me: “At this point, you have insulted me and won’t listen to what I’m telling you. I have the right to refuse you service.”

(I go to walk away from him. He starts screaming over his child’s crying and grabs me by the arm.)

Customer: “YOU F****** B****! YOU’VE RUINED MY GIRL’S CHRISTMAS! I HOPE YOU’RE HAPPY, MAKING LITTLE GIRLS CRY! NOW GO GET MY PUPPY OR I’LL HAVE YOU FIRED!”

(I’ve had enough. My manager has heard the commotion and is right behind the customer, getting ready to intervene.)

Me: “Right. The Chihuahua puppies come in next Wednesday, with our dragon eggs and unicorn babies. You’ll have to wait until then.”

(My manager had to stop himself from laughing as he escorted the customer to the front for yelling at me and grabbing me. Luckily, my bosses have a good sense of humor and didn’t fire me!)

Not Shopping Black Friday

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These Customers Come But Once A Year

| Atlanta, GA, USA | Crazy Requests, Holidays, Theme Of The Month

(The restaurant I work at is closed Thanksgiving and Christmas, and has been doing so for 20 years. Every year, we get at least one call the day after each complaining. It is December 26th.)

Caller: “Hi. I tried coming to your restaurant yesterday but the lights were all out, the doors were locked, and nobody answered your phones!”

Me: “We were closed yesterday.”

Caller: “But you guys are never closed on Christmas!”

Me: “Sir, we’ve been closed on Christmas and Thanksgiving every year since we opened.”

Caller: “Liar! I DEMAND to speak to your manager!”

Me: “Sir, I am currently the only one in right now. I can give you the owner’s number if you like.”

Caller: “NO! I DON’T WANT TO SPEAK TO THE OWNER! I WANT A MANAGER!”

Me: “I am the manager on duty. If you call back at about 11, the mid-shift manager will be in and you can speak with him if you don’t want to speak to me.”

Caller: “I want free food because you people locked the doors and wouldn’t let me in yesterday!”

Me: “Sir, I can’t give you free food because you came by on one of the two days of the year we are closed.”

Caller: “Why the h*** not?”

Me: “Do you work somewhere that closes on certain days?”

Caller: “Yeah! I work for the bank!”

Me: “So, if I called in on a Monday and demanded free services because I had come by the Sunday before and you were closed, what would you do?”

Caller: “I would laugh at you and hang up.”

Me: “Well, then, I guess that’s as good a plan as any.”

(I laugh at him and hang up.)