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A Sunny Disposition Vs. Unyielding Opposition

| BC, Canada | Right | November 20, 2013

Me: “Thank you for calling [Company], Mindy speaking. How can I help you?”

Caller: “Well, MINDY, why the f*** isn’t my TV working?”

Me: “I have no idea. Let’s get a look at you account and see. Account number or phone number, please?”

Caller: *gives info* “Took long enough to get through. I waited here for over and hour!”

Me: “Thanks for the account info. Sorry about the long waits; we had some challenges earlier with certain equipment. Can you tell me what is happening on the screen of your TV when your PVR is on?”

Caller: “Wait, are you qualified for this?”

Me: “Yes, I am absolutely trained and ready to help out with your issue. It is actually a pretty easy fix, likely.”

Caller: “Are you sure you don’t need to transfer me to Tech?”

Me: “No, I am Tech.”

Caller: “A chick tech? Well, okay, but I hate wasting my time with people like you. It’s frozen… some grey and blue boxes.”

Me: “Thanks for the info. It is an easy fix like I suspected. Can you please disconnect the power cord from the PVR for about 15 seconds, and then plug it back in?”

Caller: “I’ve already done that a couple times, you know, because I’m not an idiot!”

Me: “Oh, okay. Well, let’s try it again. Let me know when it is unplugged and I’ll check some things on my end while it is unplugged.”

Caller: “Seriously?” *sighs* “Okay. It’s unplugged.”

(I check his connection, and notice he’s still online.)

Me: “Oh, that’s weird. It seems like it is still online on my end. Are all of the lights off of the front of the box?”

Caller: “No.”

Me: “Oh, then it seems like you probably accidentally pulled the HDMI cord, not the power. Pull the power at the very right hand edge.”

(At this, I see the box go off.)

Me: “Awesome, thanks! Plug it back in now and let me know when the time shows.”

Caller: “Okay, the time is showing.”

Me: “Great! Let’s power it back on and see if everything is working. It all looks good on my end.”

Caller: “Yeah, it seems to be working.”

Me: “Awesome! Anything else I can help with tonight?”

Caller: “God, I f***ing hate when you you people say that! There are lots of things in my life I need help with, you stupid b****!”

Me: “Are any of those things issues with your Cable or Internet service?”

Caller: “No.”

Me: “Then I guess I’ve done my job! Thanks!” *click*

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Death Goes Shopping

| Right | November 20, 2013

Thousands rally around Asperger’s sufferer Chris Tuttle

| Right | November 20, 2013

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A SUPERMARKET employee with Asperger’s syndrome was berated by a customer for checking out her groceries too slowly.

Full Story.

Canteen What-now?

| Working | November 20, 2013

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Sorry, I Canada Understand You, Part 2

| Montréal, QC, Canada | Working | November 20, 2013

(I’m in Montréal visiting my grandparents. I don’t know enough Quebecois to have a full coherent conversation. Since most employees can speak both Quebecois and English, I usually start the conversations in English to avoid any complications. I walk into a clothing shop and one of the employees approaches me, speaking very quickly in Quebecois.)

Me: “I’m sorry; I’m only fluent in English. Were you telling me about the sales?”

Employee: *to cashier* “UGH, mon dieu! Crisse de cave. Petite cave…”

(This roughly translates into ‘Oh my god, what a little idiot.’)

Me: “But I do know enough to ask for your manager. Or should I say, “Je ne suis pas un peu idiot! Où est votre gestionnaire?”

(The employee turns beet red and retrieves a manager, who apologizes profusely for her language. He offers me one free accessory from the sale rack, and says he will remind his staff to assume that primarily English tourists might know some basic French!)

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Sorry, I Canada Understand You

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