Archive for 2013

Jump to page:

Tree-ting The Request With Respect

| OR, USA | Right | December 8, 2013

(Two customers come in for lunch and want to eat outside on the deck. I take their order, bring it to them, and periodically check on them to make sure everything is going well. I come back again at the end of their meal.)

Me: “So, how was everything? Would you like dessert, or would this be all for you ladies today?”

Customer #1: “Everything was great, thank you.”

Customer #2: “It was great, and I don’t want to sound rude, but I’m going to criticize.”

Me: “Okay.”

Customer #2: “You’re on the river. You should be a fine dining establishment. You shouldn’t have the trees dropping pine cones and other stuff on the deck. And you should get rid of the spider webs.”

(Customer #1 is looking at Customer #2 indicating that she would like her to shut up.)

Me: “We clean the deck off a few times a week, but the wind has been picking up lately, and stuff keeps falling from the trees. Would you like me to ask the spiders if they would kindly stop building their webs on the deck every night also?”

Customer #2: “If you would do that, that would be great!”

Customer #1: “And I suppose you want her to ask the trees to stop dropping things on the deck too?”

Customer #2: “Yes! Please do it!”

(Fortunatel, Customer #1 apologized to me as soon as they were walking out the door.)

1 Thumbs
1,854
VOTES

There’s A Funny Upside (Down) To This

| Santa Barbara, CA, USA | Right | December 8, 2013

(I work for a computer retailer. A customer brings in a system he bought about an hour before.)

Customer: “Yeah. I want to return this computer. The CD-drive isn’t working.”

Me: “Not working? How so, sir?”

Customer: “Discs don’t fit inside it.”

(I hook up the machine to a monitor setup we have, open the disc tray, and it reads the CD I put in just fine.)

Customer: “Wait, the computer looks different now!”

Me: “Different? Sir, this is an Apple. They look pretty much the same all the time.”

Customer: “No. The symbol on the side there! It’s upside down.”

Me: “It’s an Apple, a leaf and an apple with a bite out of it.”

Customer: *embarrassed* “I… put it on the floor upside down, didn’t I?”

1 Thumbs
1,269
VOTES

5 Festive Stories of Unseasonable Customers!

Not Always Right | Right | December 8, 2013

Weekly Roundup: 5 Festive Stories of Unseasonable Customers! In this week’s roundup, we celebrate the start of the holiday season with five Christmas and Holiday-themed bad customer stories!

  1. The Karate Kid: Christmas Special (3,515 thumbs up)
  2. Waxing Lyrical About Christmas Kindness (2,743 thumbs up)
  3. Santa Vs Jason (1,266 thumbs up)
  4. Little White Lies On Little White Christmases (3,715 thumbs up)
  5. Hard-To-Please-Her Scrooge (1,736 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

5 Festive Stories of Unseasonable Customers!

, | Not Always Right | Right | December 8, 2013

Weekly Roundup: 5 Festive Stories of Unseasonable Customers! In this week’s roundup, we celebrate the start of the holiday season with five Christmas and Holiday-themed bad customer stories!

  1. The Karate Kid: Christmas Special (3,515 thumbs up)
  2. Waxing Lyrical About Christmas Kindness (2,743 thumbs up)
  3. Santa Vs Jason (1,266 thumbs up)
  4. Little White Lies On Little White Christmases (3,715 thumbs up)
  5. Hard-To-Please-Her Scrooge (1,736 thumbs up)

PS #1: check out our Extras section, with pictures, videos, and news!

PS #2: Read more roundups here!

Drive Away The Scammers

| IL, USA | Working | December 8, 2013

(While working at a group home in my community, we receive a scam call. Our manager has given permission for us to prank any scam calls or telemarketers.)

Caller: “Yes, hi. I am calling from windows technical support. We’ve been monitoring your computer and several windows have viruses.”

(I used to work in a call center for a car-sharing company. I decide to go by my old script.)

Me: “Hi. Thank you for calling [Company] today. May I have your name and membership number please?”

Caller: “No, ma’am. You misunderstand. We are not [Car-Sharing Company]. We are technical support.”

Me: “Thank you. Yes, could you repeat that number?”

Caller: “Ma’am, we are from technical support.”

Me: “Oh, I’m so sorry to hear that! Yes, the parking brakes on a Prius can indeed be hard to find.”

Caller: “No, ma’am, nothing is wrong with your car. We are not the car company. We are technical support.”

(I speed rapidly through a full troubleshoot scenario for finding a Prius’ parking brake and disengaging it. The poor scammer kept trying to convince me he wasn’t the car company. They ended up ending the call first!)

1 Thumbs
1,797
VOTES
Page 104/1,566First...102103104105106...Last