Archive for 2012

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The Custo-Me Is Always Right

| NY, USA | Technology

(Our store has recently put in a computerized ticketing system that shows us the numbers customers have taken. It also allows customers to place an order at a kiosk and pick it up later. The only difference to a customer coming up to the counter is the placement of the tickets, and that they now have to press a button instead of pushing a lever.)

Customer: “Why did you have to change the ticket system? It was fine the way it was!”

Coworker: “I don’t know, ma’am. They don’t tell us.”

Customer: “Yeah, well, they shouldn’t fix what isn’t broken.”

Coworker: “They just wanted the new technology, I think, so people can place orders at the kiosk now.”

Customer: “But if we want things a specific way, the kiosk is useless!”

Me: “That’s true. However, some customers like the convenience of it, especially for short trips to the store.”

Customer: “Well, I don’t use it, so it’s useless!”

Dog As I Say, Not As I Dog

| North Carolina, USA | Crazy Requests, Food & Drink

(Note: our hot dogs come with chili and coleslaw on them, and customers frequently ask for them without one or the other.)

Customer: “I’ll have a hot dog with cheddar cheese and no meat.”

Me: “Sure. Do you still want the coleslaw?”

Customer: “Yes, and be sure to toast the bun.”

(I put her order in, and return a short time later with a hot dog in a toasted bun with cheese and coleslaw.)

Customer: “Excuse me, I asked for no meat. This has meat on it.”

Me: “Oh, I’m sorry, I thought you meant you didn’t want the chili. Could you explain to me what it is you’d like?”

Customer: “Well, I said no meat! Take the hot dog out!”

Me: “Okay, so just to be clear: you want a toasted hot dog bun with cheese and coleslaw… but no hot dog?”

Customer: “Yes! Is that so hard?”

Me: “I’m so sorry for the misunderstanding. Would you like me to bring you a grilled cheese sandwich with coleslaw in it? It would be less expensive.”

Customer: “I specifically asked for a hot dog. A grilled cheese is not a hot dog!”

Pint-Sized Profanity Patrol

| Edmonton, Alberta, Canada | Awesome Customers, Family & Kids, Top

(Two younger teens are hanging out near the specialty store where I work.)

Young Teen #1: “Aw man, these pants are f***ing sweet!”

Young Teen #2: “S***, I know! I love this f***ing store!”

(The swearing and vulgar language keeps up for a while as families enter the store. A lady walks in with her young boy who can’t be older than three or four. He stands near the young teens and listens to their foul language for a while. Suddenly, he marches up to them with his hands in his little pockets, unimpressed.)

Little Boy: “HEY! I’m here! I can hear you! Don’t talk like that!”

Young Teens: *look dumbfounded and leave the store*