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Courage Under Hire

| Montreal, Quebec, Canada | At The Checkout, Criminal & Illegal, Top, Wild & Unruly

(I’m in the back, preparing for my shift. It’s past rush hour, but the station is still busy. My coworker is working the till, and there’s a line of customers.)

Coworker: “Good evening. What pump did you have?”

(Suddenly, the customer pulls out a BIG hunting knife.)

Customer: *threatening* “Give me the cash!”

Coworker: *annoyed* “Did you have gas to pay for or not? It’s late. There are people behind you in line waiting to pay and go home, and you’re holding up the line.”

Customer: *lowers knife* “Oh, sorry.”

(To everyone’s surprise, the would-be robber leaves, dejected. Everyone just stares at my coworker, dumbfounded.)

Coworker: “Wait, was he trying to rob us?”

Next Customer: “Balls of steel, man!”

(My coworker realizes what he’s done, and starts freaking out. He was a bit shaken for an hour or so, but was okay afterwards.)

No Dime Or Reason

| California, USA | At The Checkout, Bizarre, Money

(I work at a store where every item is $1 or less. It’s an average Sunday afternoon when a woman wearing a nice dress and heels and her friend approach my register.)

Me: “Hi, how are you? Did you find everything okay?”

Customer #1: *eyes bulge as though she has been offended and glares at me.*

(I shake it off and ring her up for $2.90 worth of merchandise. The woman then pays with a $100 bill. I carefully count out her $97 dollars to her, and hand her the 10 cents. At the last second, her hand overturns and the dime falls somewhere beneath the register. I try to find it, but can’t.)

Me: “I’m sorry, ma’am, but I can’t find your dime. It might have fallen on your side of the register?”

Customer #1: “You THREW change at me!”

Me: “Ma’am, I didn’t throw anything. I’ll call up my manager and I can get you another dime from my till.”

(I intercom my manager, who tells me she won’t come to the front because she’s on her break.)

Customer #1: *clutches the $97* “I WANT MY MONEY!”

(The couple behind her in line are watching with their mouths hanging open. The man mouths, “I’m sorry” to me and then speaks up.)

Customer #2: “Here, ma’am. Here’s a quarter. You are holding up the line, so can you please go?”

Customer #1: *to Customer #2* “I am SO sorry…” *points at me* “…SHE is horrible!”

Customer #2: “Well, take my quarter.”

Customer #1: “NO! I want MY dime!”

Customer #1’s Friend: *to me* “Yes, miss, you need to apologize to her and give her the money!”

(Customer #2 once again tries to get Customer #1 to take the quarter and leave. Finally, she storms out, stomping her feet the whole way.)

Customer #2: “Wow… do you deal with this a lot?”

Me: “Unfortunately, yes.”

Customer #2’s Wife: “Hey look, I found a dime!”

(My manager and I later reviewed the security video. In it, Customer #1 clearly turned over her hand and dropped the dime by her feet!)

Waste Lots, Want Not

| Sydney, Australia | Food & Drink

(This conversation takes place about 10 minutes before closing time.)

Customer: “Why are half the bowls empty? I paid my money; I want them to be full!”

Me: “I’m sorry, ma’am but there are some salads that can’t be kept overnight for health reasons so we discard them at the end of service. As we close in 10 minutes, we run them as low as possible to reduce wastage.”

Customer: “That’s not good enough.”

Me: “I’m sorry you feel that way, ma’am. If you could let me know which salads in particular you would like to try, I can replace them for you.”

Customer: “No. I want you to fill everything. I should be able to pick which ones I want to eat.”

Me: “Just to be clear, you want me to completely fill half the bar so you can have a few servings, even though it’s all going to be thrown out in 10 minutes?”

Customer: “Yes.”

Me: *speechless*