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Taking The Big Out Of Bigotry

| Orange, NJ, USA | Right | October 22, 2012

(I am female. My girlfriend picks up my teen niece from school and they meet me at my job everyday. On this day, my niece’s school has a “Pride Day”, so my niece is dressed in purple and has a rainbow-colored band around her upper arm. A customer has noticed.)

Customer: “Excuse me, young lady. Are you gay?”

My Niece: “No, ma’am. Why do you ask?”

Customer: “Because your band says ‘gay’ on it.”

My Niece: “Oh! It actually says ‘I support gays’. Today was Pride Day at my school. That’s also why my band is rainbow and I’m wearing so much purple.”

Customer: *very loudly* “You will go to Hell for telling people to sin! You are encouraging people to disobey God!”

My Niece: “To be honest, ma’am, I am an atheist. But my school’s principal is Christian and he announced the Pride Day.”

Customer: “You will burn in Hell! How does your family feel about you disobeying God’s word?”

My Niece: “Actually, my parents are okay with me being an atheist. Also, you see that lady over there who helped you?” *points to me* “She’s my aunt, and that woman there—” *points to my girlfriend* “—is her girlfriend, and they’ve been together for 14 years. They’re also Christians.”

Customer: “Heathens! Filthy, devil-worshipping heathens is what you all are! You will have to face God one day!”

(My niece has been smiling throughout this whole exchange, as if she’s completely unbothered by the customer’s comments.)

My Niece: “Ma’am, correct me if I’m wrong, but don’t Christians believe that God loves all His children? And isn’t Christianity about ‘loving thy neighbor’? If that’s true, why are you such a closed-minded, air-headed bigot who tries to use religion as a weapon? I think you are just using being Christian as a mask for your hatred. Unless what I’ve just said is false, I don’t think you know what it means to be Christian.”

(The customer was rendered speechless and stormed out the door, almost leaving her bags behind until my niece kindly reminded her.)

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Go Print Off Google

| Working | October 22, 2012

Postage Duh-e

, | Germany | Working | October 22, 2012

(I’m calling my health insurance company, which is located about 500 km away from Berlin. I have just moved to Berlin a month ago and have not yet changed my address.)

Worker: “This is [health insurance company]. You’re speaking with [name]. How may I help you?”

Me: “Hi, this is [my name]. I need a certificate of entitlement to benefits in kind, during a stay abroad. I’m going to visit Slovenia.”

Worker: “Okay, no problem. That would be E111 form. I’ll send it to you.”

Me: “Thank you, but you have to send it to a different address because I recently moved to Berlin. It’s [Berlin address].

Worker: “Oh, that’s a problem. How do I send the form to Berlin?”

Me: *confused* “Uhm… well, did I mumble? Should I repeat the address?”

Worker: “I got the whole address, but HOW do I send the form to Berlin?”

Me: *jokingly* “…With a carrier pigeon? Or maybe you could write the address on an envelope?”

Worker: “Oh, yes! I could write the address onto the envelope!”

Me: “Great we could work that out. So thanks for your effort.”

(Until I received the letter, I was wondering if she could do it!)

It’d Be A Marvel If They Did, Part 2

| Kentucky, USA | Working | October 22, 2012

(At our grocery store, a little boy dressed as Iron Man is lost. He is too distressed to tell us his name, so we were able to reunite him with his dad by up paging for “Iron Man’s father.” The next day, my manager and I are joking about it.)

Manager: “Will Ben Stark come up to the front desk?”

Me:Howard Stark.”

Manager: “What? I thought it was Ben.”

Me: “Nope, definitely Howard.”

Manager: “Let me check.” *gets on his phone* “You’re right. You’re fired.”

Me: “I would be proud to be fired for out-nerding my boss!”

It’d Be A Marvel If They Did

A Return To Decency

| North Carolina, USA | Working | October 22, 2012

(This takes place while I am standing in line waiting to return a few items. At this point myself and two other customers have been waiting for 20+ minutes for a manager on duty to come and approve our returns with their code. As we wait, a line begins to form and the cashier politely asks if we are okay with moving to the second lane to wait.)

Cashier: “Once again, I am so sorry for your wait. I have no idea where she could be!”

Me: “That’s okay. Are you sure she is alright? Maybe you should check on her?”

Cashier: “Maybe you’re right…” *pages overhead* “Excuse me shoppers, [manager], will you please call the front desk?”

(We wait another 5 minutes or so. Finally, a woman with a deep scowl on her face walks slowly up to the registers and rolls her eyes at the cashier.)

Manager: “What the h*** is your problem, [cashier]? You need to learn some patience! How dare you call out over the speaker so many times! I should write you up for being so annoying! Don’t you know how to do your job?”

Cashier: “I’m sorry, but I had a line of customers with returns and the line was getting longer even when they moved to the side for purchasing customer—”

Manager: “I dont care what you have to say! You need to learn patience! I was trying to secure the money! You…” *points to me* “…what do you need?”

(Note that at this point, the cashier, who has been very friendly during the entire ordeal, is near tears.)

Me: “I have a return.” *to the cashier* “I would just like to tell you that as a Human Resource Manager your attitude and demeanor during this exchange has been impressive. You did a superb job in keeping us as happy as possible while trying to serve other customers under the circumstances you were given. And though your manager is right—she should not leave the money unsecured—she could have contacted you at any point in the last nearly 30 minutes to relay that information to you. And I would not worry about her reporting you, considering she made the wrong decision to berate you in front of 10 customers. Especially this customer!”

(The manager looked at me in startled silence and quickly processed my return. Before I left, I made sure that I made eye contact with both of them as I took out my phone and called their corporate line file my own complaint; every customer in line also followed suit.)

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