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The Earnestly Being Important

| MD, USA | Right | October 23, 2012

(I’m a manager of a fast casual sandwich shop that is known for having very busy lunches. On this day, it’s the middle of our lunch rush and the line wraps out the door. We pride ourselves on fast service, and even have an employee out reassuring waiting customers. However, a middle-aged man rushes in, bypasses the line and goes straight to where you order your sandwich.)

Customer: “I’ll have a big turkey sandwich on regular bread, with no cheese.”

Employee: “Sir, I understand you’re in a hurry, but so is everyone else here. I assure you the line won’t take long and we can even give you the information to call in your order for next time!”

Customer: “Do you know who I am? I’m too important for this, just make my sandwich.”

(The customer then goes down to where they get the toppings put on the sandwich, before the sandwich is even out of the oven.)

Customer: “I’ll have lettuce, mayo and tomato. Cut that into quarters, too.”

Employee: “I’m sorry, sir, what sandwich did you have today?”

Customer: “I said I’ll have lettuce, mayo and tomato!”

Employee: “Oh no, that part is fine, I just want to make sure I know what sandwich is yours.”

Customer: “Are you kidding me?! I just ordered, it’s the next one coming out. Does anyone here even know who I am? I don’t have time for this.”

(At this point the customer comes down to the cash registers, butts in front of someone who is in the middle of giving their order and continues his little tirade.)

Customer: “I had a turkey sandwich, a bag of chips and a regular soda.”

Employee: “Sure, no problem. If you don’t mind though, I’d like to finish ringing up this gentleman in front of you.”

Customer: “Are you kidding me? I’m in a hurry here. I can guarantee you that what I do here if far more important than what anyone else does in this line.”

(At this point my cashier flashes a big smile, and begins to blush.)

Employee: “Aw, thank you! That just made my day!”

Customer: “Huh? What are you talking about?”

Employee: “Well, sir, you just said you were a very important person and that how you spend your time is also more important than everyone else. Despite all this, you still feel it is just as important to spend your time visiting us today to eat our food. If you’re as important as you say, that must make us pretty darn important too!”

(Several regular customers in line who overheard my employee agree and start clapping for her. Eventually, the whole store gets in on it. Seeing those individuals react the way they did that day made me proud to call them my employees.)

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Not Getting The Message

| ON, Canada | Right | October 23, 2012

(We are a small store that repairs watches. Upon the completion of a repair job, we call the customer to alert them that there product is ready.)

Customer: “I am here to pick up my watch.”

Me: “Okay, sure! Did you receive a call that it was ready?”

(Asking this allows me a better idea of where to look for the bag, in the completed drawer, in progress drawer, or intake drawer.)

Customer: “No! I had to call you and ask if it was ready. That is outrageous!”

(I am confused, because the job has three notes of us calling her, but no one answered.)

Me: “That’s strange. It says here that we did call you, but there was no answer. Perhaps your answering machine was broken? Or maybe we misread your number?”

Customer: “No, that is my number, and I don’t have an answering machine! You should have left me a message, at least! You have terrible customer service!”

Me: “You expected us to leave a message for you even though there was no person nor machine there to hear or record it?”

Customer: “Yes!”

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Heat Rises As IQ Falls

| Long Island, NY, USA | Right | October 23, 2012

(We have a convection oven for heating up pastries and sandwiches. Some people mistake it for a microwave oven. One day, a customer who has already purchased her drink comes up to me.)

Customer: “Excuse me, but this drink is not hot enough. Can you heat this up in your microwave?” *points to our oven*

Me: “Sorry, but I can’t do that since that’s a convection oven. However, I can remake the drink to be hotter for you.”

Customer: “No, I don’t want you to remake it. I just want you to heat it up a little more. Are you sure you can’t do it?”

Me: “Ma’am, that thing we have over there is a convection oven. Your cup will catch on fire if I put it in there.”

Customer: *blankly stares at me for several seconds* “…So you can’t do it?”

Me: “Not unless you want your drink engulfed in flames.”

Customer: “Oh…” *leaves the store, still confused*

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Quaffer Some Free Advice

| NY, USA | Right | October 23, 2012

Customer #1: “Four shots of Jameson, please. But can we have them for free?”

Me: “Ha ha, no.”

Customer #1: “Can we at least have a discount?”

Customer #2: “We’re all bartenders too!”

Customer #1: “Except for me. I’m a personal trainer.”

Me: “Do people ever ask you for free stuff?”

Customer #1: *annoyed* “Yeah, they want, like, a free hour with me.”

Me: “So, what do you do?”

Customer #1: “I SHUT IT DOWN! Just like you did. Good job. High five!”

(They paid for all the shots, and tipped two dollars for each.)

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Fuming Over The Gas

| Finland | Right | October 23, 2012

(I am working alone in a very crowded kiosk. A customer points at a soda refrigerator.)

Customer: “Can you tell me which ones do and don’t have gas in them?”

Me: “Gas?”

Customer: “Yes, gas! I want one without gas!

Me: “Oh, okay I think you mean carbona—”

Customer: “I mean gas! I don’t like it.”

Me: “Well I’m sorry to tell you this, but everything else except for regular spring water has ‘gas’ in them.”

(The customer keeps staring at the refrigerator quietly, then picks up one soda.)

Customer: “Does this one have gas in it?”

Me: “Yes.”

Customer: “How about this one?”

Me: “Yes.”

Customer: “Hmmm. How about this one?”

Me: “Yes. As I said, only spring water doesn’t contain any gas. All the others do.”

Customer: “Well, I think I’ll take this one anyway and try out for myself.”

Me: “Okay, great, that’ll do two euros.”

(After about 10 minutes, the customer comes back.)

Customer: “MISS! IT DOES HAVE GAS IN IT!”

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