(It is the opening of ‘The Dark Knight Rises’. As it’s a major film, staff are allowed to relax the dress code and dress up in the theme of the film. Our most senior floor manager that day is wearing a Batman mask, cape, utility belt, and boots. He’s at customer service and I’m in concessions.)
Customer: “There is way too much salt in this popcorn. Are you trying to make my kids sick?”
Me: “Ma’am, I’m sorry you think the popcorn is too salty. Can I remake a batch for you without the flavoring salt?”
Customer: “I’m taking my kids to get tested and then I’m going to sue this theater!”
Me: “Because the popcorn was too salty?”
Customer: “Yes! I know you do it to drive drink sales, but this is immoral!”
Me: “An immoral amount of salt?”
Customer: “Yes! This is immoral, what you’re doing. You’re making kids sick! Now where’s your manager? I want to talk to an adult!”
(I’m 19. My manager in the Batman costume is 23.)
Me: “Ma’am, I am a manager. If you’d like, I can give you all the information to file a complaint with corporate.”
Customer: “No! I want to talk to an adult. Not a little girl!”
Me: “Okay, well, our most senior manager on staff is behind Customer Service.”
Customer: *looks around, but doesn’t realize who my manager is*
Me: “He’s the one dressed up like Batman.”
Customer: *turns and walks out of the theater without another word*
(Thankfully, we never got sued and never saw her again.)
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