Archive for 2011

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The Info Is There But Nothing Clicks

| Burbank, CA, USA | Uncategorized

Me: “Thank you for calling [pet store]. How may I help you?”

Caller: “Hi, do you guys carry [product]?”

Me: “No, but it’s really easy to find on the internet.”

Caller: “Oh. Do you have their number?”

Me: “A phone number for the internet?”

Caller: “Yes.”

Me: “Just turn your computer on, and go online.”

Caller: “So, you don’t have their number?”

Me: “No, ma’am. Just go online.”

Caller: “Oh. Well, can I get a discount?”

Me: “You want a discount from us for a product we don’t carry?”

Caller: “Yes.”

Think On Your Feet

| Brighton, UK | Uncategorized

(A customer comes up to customer services.)

Customer: “I’d like to return these shoes.”

Me: “Okay, then.”

(I wait expectantly, but the customer does nothing.)

Me: “Where are they?”

Customer: “I’m still wearing them.”

Home Is Where The Brain Isn’t

| Long Island, NY, USA | Uncategorized

(A guest picks up the house phone in the hallway. The call goes directly to the front desk.)

Me: “Front desk, how may I help you?”

Guest: *confused and disappointed* “Oh. The sign said ‘house phone’. I thought it would…um…call my house.”

Me: *seriously dumbfounded*

Guest: “I guess not.” *click*