Archive for 2009

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Best Bytes In The Bunch

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(An elderly man approaches me to purchase a Mac laptop for his granddaughter.)

Customer: “Hey, I have some questions about that laptop.”

Me: “Sure, what can I help you with?”

Customer: “That laptop is an Apple, right?”

Me: “Yes.”

Customer: “I’m buying it for my granddaughter, but she’s allergic to apples. Can I get the same one, but in another fruit?”

Me: “…what? You do know that the laptops aren’t made of apples?”

Customer: “Then why display only an apple? It should be a selection.”

Me: “…I’ll get someone to help you.”

The Logic Is Weak In This One, Part 2

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(I’m ringing up a fairly high-end video card for a customer.)

Me: “That’ll be $211.98 please…”

Customer: “But the display showed it as $49.99.”

Me: “Are you sure it was this card? This is a fairly new card.”

Customer: “Yes, I picked it up, and it says the price is $49.99 below it.”

Me: “Can you show me?”

(We walk over to the video cards, and he shows me where he picked it up from. The shelf is marked $49.99, and it is the same manufacturer. However, it is a lower end card than the one he is holding.)

Customer: “See, $49.99!”

Me: “Sir, that price is not for that video card. You’re holding this one…”

(I point to another shelf with the video card he picked up; it’s priced at $199.99.)

Customer: “Well, it was on this shelf, so it was advertised at this price and you have to sell it to me for that.”

Me: “I’m sorry for the confusion, sir, but sometimes customers pick things up and then don’t return them to their proper location.”

Customer: “That’s not my fault! It was on this shelf, so you should sell it to me for $49.99.”

Me: “Sir, how do I know it wasn’t you who put it on that shelf? Or for that matter, that it was on that shelf at all?”

Customer: “…”

Me: “So, do you want the $49.99 one instead?”

Customer: *defeated* “Yeah…”

Related:
The Logic Is Weak In This One

Sure, But It’ll Make You Yelp

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Me: “Tech support, how may I help you?”

Caller: “I have to pay this fee and I need to get to y’all’s website.”

Me: “Sure, our address is [website URL].”

Caller: “I don’t want your address. I want to know where to go on my computer.”

Me: “Sir, that’s the address of our site. All you need to do is type it in your browser’s address bar.”

Caller: “Oh, so do I stick that in my Google?”